Top Remote Operations & Support Jobs in Atlanta, GA

Own the full lifecycle, security, compliance, and support of company endpoints across macOS, Windows, Linux, and mobile devices. Administer UEM and Okta, deliver escalated IT support through Jira Service Management, manage onboarding and offboarding, maintain asset records, enforce endpoint security controls, automate provisioning and triage with AI, and partner with Information Security on audits, access reviews, and least-privilege policies.

Operationalize workforce funding programs by administering ETPL listings, supporting partner onboarding, maintaining Salesforce records, resolving funding inquiries, documenting procedures, producing reports, researching public funding opportunities, and improving scalable workflows. The role coordinates across Product, Enrollment, Student Support, Marketing, Finance, and Sales while ensuring compliance, data accuracy, partner communication, and consistent support for funded enrollments.

Advises prospective and current students on Title IV financial aid, FAFSA completion, loan counseling, eligibility, verification, and payment plans. Reviews and resolves conflicting documentation, prepares financial aid estimates and student packages, uploads records into CampusVue, tracks activities, maintains compliance and accuracy, and coordinates with admissions and campus leadership regarding outstanding requirements.

Provides application and system support, troubleshoots issues, manages testing and deployments, develops ETL tools and reports, and conducts business analysis. The role defines requirements, identifies IT solutions, supports system integrations, documents procedures, guides team members, and communicates with stakeholders. It also applies agile practices and supports process improvements within a financial services environment.

Build and manage an organization-wide developer enablement program, including tiered training, risk overlays, solution intake, compliance tracking, tooling standards, documentation, and technical support. Deliver training, resolve or route developer questions, maintain approved integration and package catalogs, and collaborate with Security, Architecture, Governance, and Data teams to improve development processes and guidance.

Owns intake and triage for marketing technology requests, learns marketing tools and data flows, and designs automation workflows with engineers and data scientists. Builds solutions using internal frameworks and low-code tools, tests variable AI outputs, guides user acceptance testing, documents processes, enables marketing teams, and measures business impact. The role connects marketing needs with agentic workflows, integrations, custom applications, and ML-based analysis.

Own the technical systems that convert market signals into revenue pipeline. Build and maintain prediction models, multichannel campaign infrastructure, AI-driven personalization, call intelligence, and signal-to-task workflows. The role requires production coding, applied machine learning, API integrations, SQL, CRM and GTM stack expertise, and practical LLM usage. You will manage live revenue systems, improve attribution and data quality, and balance rapid experimentation with reliability.

Manages a four-person federal help desk supporting Drupal and related content platforms. Oversees ticket response and resolution SLAs, CMS troubleshooting, senior editorial approvals, user permissions, training, knowledge-base development, reporting, content migration, and demand reduction. Leads distributed coverage across an extended Eastern Time support window, coordinates escalations, maintains procedures, and supports emergency operations. The role requires federal Public Trust eligibility and periodic onsite presence near Baltimore.

Provides Level 2 support for SaaS and custom insurance applications through phone, chat, email, and in-person channels. Troubleshoots access issues and data errors, supports application conversions and implementations, assists with software upgrade testing, follows security and access standards, and escalates complex issues. Requires strong customer service, application troubleshooting, communication, and problem-solving skills. The role is hybrid or remote with approximately 5% travel.

Leads end-to-end fraud operations, including Level 1 alert operations, Level 2 investigations, fraud intelligence, queue management, escalations, service levels, and operational risk response. Manages subordinate managers, establishes investigative and documentation standards, monitors KPIs and KRIs, supports audits and OCC examinations, and partners on detection, controls, quality assurance, and regulatory referrals. Drives continuous improvement while developing fraud operations talent and ensuring examination-ready execution.