Top Remote Operations & Support Jobs in Atlanta, GA

Supports and enhances a pension administration system by gathering requirements, documenting processes, analyzing issues, coordinating with stakeholders and vendors, and conducting functional, integration, regression, and user acceptance testing. Performs data validation, reconciliation, reporting, process improvement, change management, and implementation support. The role also tracks defects, risks, decisions, dependencies, and project activities while ensuring system changes meet business and operational needs.

Oversees research administration for complex radiology divisions, including grant and contract submissions, post-award activities, budgets, payroll, purchasing, personnel administration, compliance, and operational procedures. Supervises and trains staff, supports hiring and salary planning, monitors research policies, maintains records, coordinates with internal and external partners, and advises leadership on process improvements and special projects.

Own subscription, renewal, billing, procurement, CRM, account access, reporting, and operational KPI administration for the Market Insights business. Coordinate with Finance on receivables, validate commercial and financial data, support customer and prospect inquiries, troubleshoot account issues, and conduct business development research. The role requires strong attention to detail, financial fluency, independent judgment, and comfort using CRM, financial, productivity, and AI tools.

Administers IT incident and change management processes, including workflow tracking, documentation, approvals, scheduling, compliance monitoring, post-incident reviews, reporting, and continuous improvement. Coordinates with service desk and technical teams to promote ITIL practices, maintain governance records, analyze operational trends, support root-cause activities, and improve technology service reliability.

Provides executive and leadership support to the CEO and ELT, including calendar and email management, board scheduling, travel and expenses, meetings, events, presentations, project tracking, and confidential communications. The role requires strong organization, discretion, adaptability, and relationship-building in a fast-paced technology environment. This is a contract position covering maternity leave, requiring U.S. residence and availability during Eastern Time business hours.

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Digitize, restore, remediate, and reformat historic analog and digital visual media in a digital studio. Maintain project logs, asset tracking, archival reports, metadata, chain-of-custody records, and secure file delivery procedures. Collaborate with clients and studio teams on technical information exchange, equipment calibration, quality control, troubleshooting, and high-volume project completion.

Respond to high-volume customer inquiries by phone, live chat, and email; provide product guidance and technical support across financial offerings. Conduct outbound calls, identify customer needs, troubleshoot issues, recognize experience trends, share insights with leadership, and support teammates. The role requires strong communication, empathy, problem-solving, basic software proficiency, and ideally CRM experience.

Supports the CEO as a strategic thought partner by managing calendars, meeting preparation, communications, travel, expenses, priorities, and confidential personal logistics. Provides administrative and calendar support to the VP of People and helps operate the New York City office, including procedures, events, amenities, and employee engagement initiatives. Requires strong organization, judgment, discretion, communication, adaptability, and the ability to work onsite in New York City and travel to Connecticut weekly.

Leads Revenue Operations and Business Operations for a B2B SaaS company. Owns revenue planning, forecasting, market segmentation, funnel analytics, GTM resource allocation, lifecycle operations, CRM and data architecture, automation, and AI-enabled internal tools. Manages team leads, establishes commercial governance, improves forecast accuracy and productivity, and partners with executive and cross-functional leaders to create a scalable, data-driven operating system.