Top Remote Customer Success Jobs in Ann Arbor, MI

Manage relationships with enterprise automotive customers, drive product adoption and ROI, analyze performance data to reduce churn, collaborate cross-functionally to optimize revenue and customer health, and implement processes to support client success.

Manage the full renewal lifecycle for public sector accounts—quoting, negotiating, and closing contracts. Maintain renewal forecasting in CRM, build stakeholder relationships, identify upsell/cross-sell opportunities, monitor engagement to mitigate churn, and collaborate on process improvements.

Manage full customer lifecycle for North American customers—onboarding, adoption, training, renewals—while building proactive relationships, coordinating with support/engineering/product, tracking success metrics, and supporting upsell opportunities.

Manage a portfolio of ~20 enterprise customers in the Max program as an executive-facing strategic advisor. Create Executive Success Plans, run business reviews, drive adoption and measurable growth, coordinate onsite executive engagement and field observation, partner with Max Specialists for onboarding and automation execution, and use data to recommend expansions and mitigate risk. ~30% national travel.

Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.

Manage and nurture customer relationships for a SaaS product (LighthouseAI), monitor usage and metrics, run meetings and reports, gather product feedback, support renewals/upsells, and maintain SOPs. Perform data validation and coordinate cross-functional customer success activities remotely.

Lead post-onboarding customer journey across adoption, support, renewals and expansion. Manage and grow a remote account management and frontline support team, build AI-driven support stacks, drive retention and NPS metrics, partner with implementation and product, and own renewal/expansion playbooks.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.

Manage onboarding, launch, and ongoing support for internal podcast programs. Advise clients on adoption and communication strategy, create support resources (FAQs, guides, templates), and build trusted client relationships to scale private audio for employee communications.

Own a portfolio of SaaS customers from onboarding through renewal. Drive product adoption, conduct check-ins and business reviews, identify at-risk accounts, coordinate upsell with Sales, track account metrics, relay feedback to Product, maintain account records in a CSM platform, and support renewals and M&A onboarding.

Serve as trusted advisor to onboard and drive adoption for a portfolio of Mid‑Market/Enterprise SaaS customers. Manage renewals, monitor customer health, resolve issues with product and support teams, provide best‑practice recommendations, run regular meetings, and mitigate churn. Fully remote (US) role; travel may be required.

Lead and scale CS Ops and Renewals teams, own Vitally as the CS platform, design programmatic renewal playbooks, build health scoring and dashboards, implement AI-driven automation and integrations (Salesforce/GTM), and surface customer insights to Product, Support, and Sales to improve retention and forecast accuracy.

Serve as primary client contact to retain, onboard, and grow MSP cybersecurity and IT accounts. Lead onboarding, drive renewals, run executive business reviews, manage at-risk clients with improvement plans, identify expansion opportunities, and collect feedback/NPS to improve service and advocate client outcomes.

Own success, retention, renewal, and growth for strategic enterprise customers. Build executive partnerships, lead onboarding and adoption, run QBRs, and develop strategic Success Plans. Use AI-powered customer success tools to monitor health, predict risk, and surface expansion opportunities. Partner cross-functionally to resolve issues and influence product direction, design AI-assisted engagement workflows, and scale playbooks and automation to drive measurable business outcomes.

Act as a technical Customer Success Manager: become a product subject-matter expert, facilitate and monitor EDI/integration setups, troubleshoot issues, onboard customers, collect and prioritize feedback with internal teams, write technical documentation, and support high-volume Open Enrollment periods.

Own relationships with large, high-potential accounts to drive retention and growth. Onboard and train new clients, identify upsell/cross-sell opportunities, proactively resolve issues with cross-functional teams (Sales, Client Services, Medical Affairs), handle order/billing cases, and develop account growth strategies to maximize client satisfaction.

Manage a book of ~30–35 K12 accounts ($3M ARR) to drive retention and expansion. Lead multi-stakeholder engagements, executive QBRs/EBRs, renewal strategy, cross-functional alignment, adoption and ROI planning, mentor CSMs, and track health in Gainsight, Salesforce, and Gong.

Manage long-term success of strategic accounts (franchises and multi-location customers) by building relationships, driving product adoption, training users, managing enhancements, analyzing engagement/KPIs, escalating support, and leading initiatives to improve customer satisfaction and evangelism. Travel up to 30%.

Serve as primary client contact to drive successful SaaS implementations and adoption for community-based organizations. Oversee configuration, deliver training, monitor usage and satisfaction, troubleshoot issues, and collaborate with Sales and Product to optimize outcomes and retention. Proactively identify risks and opportunities to improve client outcomes.

Manage a portfolio of strategic enterprise accounts, drive adoption and value of CSG's CX product suite, develop and execute strategic account plans, monitor customer health, act as escalation point, and collaborate cross-functionally to ensure implementation, retention, and growth.

Manage a book of strategic enterprise accounts to drive retention, adoption, and expansion. Build trusted-advisor relationships, run discovery and QBRs, monitor customer health, own renewals and commercial conversations, and coordinate cross-functional support. Promote ROI and increase engagement using the Synthesia platform, including light video editing.

Own customer relationships across the full lifecycle for US accounts: onboard customers, drive adoption, monitor account health, collect feedback, collaborate cross-functionally, and identify upsell and retention opportunities to maximize value from RemotePass.

Drive retention, adoption, and growth across a portfolio of fitness customers as a trusted advisor. Build executive relationships, create strategic plans and QBRs, identify risks and expansion opportunities, coordinate internal teams to deliver on timelines, demonstrate product value, and track account health to maximize ROI and minimize churn.

Manage a portfolio of strategic accounts to drive onboarding, adoption, renewals, and advocacy. Act as trusted advisor, lead executive reviews, define success metrics, accelerate time-to-value, and advocate customer needs across product, engineering, marketing, and support.