Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Own the post-sale customer lifecycle, including onboarding, adoption, training, value reviews, feedback collection, and renewals. Serve as a trusted technical advisor to B2B technology and SaaS customers, advocate internally for issue resolution and product improvements, and engage stakeholders ranging from engineers to CTOs. Manage a broad portfolio of SMB through commercial accounts while helping customers optimize cloud infrastructure costs.

Manage relationships with existing orthodontic practice customers, resolve service issues, support retention, grow account portfolios, identify upgrade opportunities, and partner with Sales on engagement and renewals. The role requires consultative relationship-building, cross-functional issue resolution, CRM usage, and customer advocacy. This is a temporary position through December 31, 2026, with possible continuation based on business needs and performance.

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing support. Drive retention, expansion revenue, and churn reduction while partnering with technical support to resolve issues. Gather customer feedback to improve satisfaction, product development, and overall customer experience. The role also involves negotiating and closing deals, managing CRM data, and aligning DBeaver’s database products with customer needs.

Manage customer adoption and value realization of CCC SaaS solutions by building trusted relationships, driving product utilization, analyzing usage data, leading success plans and business reviews, supporting renewals and growth, and partnering cross-functionally to improve outcomes.

Own a portfolio of strategic enterprise accounts, developing account strategies, managing forecasts and revenue targets, driving retention, and closing upsell and cross-sell opportunities. Build executive-level client relationships, negotiate and administer contracts, maintain account-health reporting, and coordinate with delivery, technical, legal, and finance teams to ensure sustainable client commitments and growth.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.

Manage enterprise and strategic cybersecurity accounts, driving product adoption, onboarding, renewals, upsells, and long-term customer success. Develop trusted-advisor relationships, conduct regular check-ins and quarterly business reviews, identify customer risks and needs using usage data, advocate for customer feedback internally, and guide clients in maximizing NodeZero’s value. The role requires cybersecurity expertise, strong communication and analytical skills, problem-solving ability, and experience with CRM and customer success platforms.

Owns renewals, retention, upsells, and cross-sells for mid-sized to large public transit agency customers. Responsibilities include managing account plans and success plans, building pipeline, leading the sales cycle, preparing proposals and ROI presentations, demonstrating the platform, navigating procurement and RFPs, meeting quotas, and collaborating cross-functionally to expand customer value.

Manage a portfolio of client accounts, partnering with leadership and internal teams to deliver services, improve satisfaction, and achieve revenue and profitability goals. Responsibilities include client strategy, proposals, contract negotiations, implementations, SLA tracking, policy compliance, pricing, forecasting, budgeting, receivables, supplier coordination, account reviews, cross-selling, and service recovery. The role also supports operational improvements, client projects, mentoring, and relationship development.

Manage a large portfolio of SMB SaaS customers, serving as the primary contact and driving adoption, retention, renewals, and expansion. Build customer relationships, identify churn risks, resolve issues with internal teams, and use customer data, usage analytics, and AI-driven tools to improve outcomes. Collaborate cross-functionally with sales, marketing, product, and support while developing customer advocacy through testimonials and case studies.