Top Customer Success & Experience Jobs in Raleigh-Durham, NC

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Own Deepgram’s strategic AWS partnership, including technical adoption, retention, expansion, Marketplace listings, private offers, co-selling, and joint GTM. Serve as AWS’s trusted technical and commercial advisor, lead demos, workshops, architecture guidance, troubleshooting, business reviews, and joint planning. Track usage and growth, influence internal product and GTM strategy, and build AI-powered tools and workflows that eliminate recurring work.

Own end-to-end client onboarding for the LevPro platform, from scoping and kickoff through configuration, data migration, integrations, testing, training, and go-live. Translate client workflows into scalable system solutions, coordinate with internal and external technical teams, troubleshoot issues, document processes, and support long-term client relationships. The role partners with sales, data, customer success, product, engineering, and third parties while managing multiple implementations and improving implementation processes.

Lead North America agency adoption and engagement for Applied's commercial collaboration portfolio. Set strategy, build scalable operating models and playbooks, align cross-functional teams, and personally lead executive agency engagements and large migrations to drive day-to-day usage and bound premium. Combine human-led and digital adoption motions and reinforce network effects between agencies and carriers.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The Bilingual Customer Service Representative provides support to clients in financial hardship programs, ensuring exceptional service, problem-solving, and effective communication while managing client requests in a remote call center environment.

The Director of Account Management at ChowNow leads the post-sale revenue engine, overseeing renewal, retention, and expansion strategies for a large client base. This role involves team leadership, operationalizing year-round engagement tactics, and driving product adoption to enhance the restaurant partners' success and boost revenue growth.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

The Technical Account Manager will support enterprise customers, optimize cloud file data platform use, and ensure customer success through technical guidance and collaboration with engineers.

Own the post-sale customer lifecycle for B2B SaaS accounts, including onboarding, implementation, adoption, value realization, account health, churn prevention, renewals, and retention. Lead customer trainings, manage integrations and configurations, identify risks, negotiate renewals, maintain Salesforce data, and collaborate with Sales, Product, Engineering, Support, and RevOps to improve customer outcomes and operational processes.