Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Serve as a Cloud FinOps Success Manager advising Azure customers on billing, licensing, and cost optimization. Conduct business reviews, own post-sales relationships, document processes, define KPIs/SLAs, and deliver scalable FinOps onboarding, provisioning, reporting, and escalation practices to ensure high customer satisfaction.

Own long-term technical relationships for strategic accounts, drive architecture reviews and adoption, coordinate LiveKit teams for implementations and escalations, lead executive reviews and on-site launches, identify expansion signals, and develop TAM playbooks to scale account engagement.

Partner with customers to implement COINS construction ERP financial modules: gather requirements, map processes, configure systems, deliver training, design reports, support data loading/DataMart activities, and drive high-quality implementation outcomes.

Join Invoca's Talent Community to stay updated on job openings and to explore exciting career opportunities across various departments.

Serve as the strategic Customer Success lead for enterprise mortgage clients, owning onboarding, configuration of document extraction models, workflow automation, regulatory compliance mapping, executive relationships, NRR/expansion targets, and product feedback. Coordinate implementation and engineering, run QBRs, maintain CRM hygiene, and drive measurable operational outcomes across origination, underwriting, servicing, and post-close processes.

As an Account Manager at Flex, you'll manage client relationships, drive account growth, analyze customer needs, and collaborate across teams to enhance customer success.

Own long-term technical relationships for strategic accounts, drive architecture reviews, deepen product adoption, coordinate internal teams, lead executive reviews and on-site launches, surface product feedback, and build TAM playbooks.

Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.

The Account Manager leads client relationships, ensuring satisfaction, managing projects, identifying upsell opportunities, and coordinating between sales and production teams.

Own onboarding, adoption, retention, and expansion for mid-market customers. Provide technical guidance, manage onboarding projects, troubleshoot escalations, collaborate cross-functionally, and surface product feedback to drive platform improvement.