Top Customer Success & Experience Jobs in Raleigh-Durham, NC

The Jr. Account Manager supports agency growth by managing SEO and content projects, conducting data analysis, and optimizing marketing strategies.

Manage and lead a remote styling team to deliver excellent client experiences, improve performance metrics, and collaborate cross-functionally.

Manage SMB customer lifecycle to reduce churn and drive renewals. Maintain billing/subscription accuracy, Salesforce data cleanliness, and coordinate with Sales, Finance, and Account Executives on upsells, contracts, and offboarding. Serve as voice of the customer, support product adoption, and help optimize accounts through ongoing engagement and project coordination.

Manage HubSpot-focused client relationships and technical projects across multiple accounts. Oversee project timelines, capacity planning, resource allocation, budgets, and cross-functional teams to ensure successful delivery and client satisfaction.

As an Enrollment Representative, you will connect prospective students with suitable programs, ensure a positive customer experience, and drive enrollment through effective communication.

As a Cvent Freelancer, you'll build and manage event registration sites, customize attendee journeys, and support various event formats. You'll generate reports, troubleshoot issues, and collaborate with teams to ensure smooth execution while managing multiple projects simultaneously.

Provide empathetic, efficient customer support across email, SMS, social DMs and phone for orders, activation, billing, and technical troubleshooting. Maintain SLAs, follow workflows and escalate when needed. Contribute feedback, documentation, and knowledge sharing to improve customer experience and team processes.

Lead and scale a unified customer success organization for K-12 districts, overseeing onboarding, implementation, professional learning, support, and analytics to drive adoption, retention, and measurable student outcomes. Build and coach a cross-functional team, define success metrics and playbooks, partner with Sales/Product/Marketing, and continuously improve processes, reporting, and customer-facing resources.

The Customer Success Manager drives the adoption of AI solutions in life sciences by managing implementations, developing customer satisfaction strategies, and serving as a trusted advisor.

The Account Development Manager will manage client relationships, drive client engagement, execute growth strategies, and develop commercial strategies for renewals and upsells.