Top Operations & Support Jobs in Raleigh-Durham, NC

Provides first-line technical support to internal and external customers by diagnosing hardware, software, operating system, configuration, access, and connectivity issues. Manages Freshdesk tickets, documents troubleshooting and resolutions, meets SLAs, escalates complex issues, maintains knowledge-base materials, and supports users by phone and email. The role also includes on-site training, rotating on-call coverage, flexible hours, and collaboration with internal teams to maintain service quality and customer satisfaction.

Manages training programs and workflow optimization for Privia Health’s provider-facing technology platform. Leads trainers, develops in-person and virtual training, supports athenaOne workflows, coordinates training resources, resolves operational issues, and partners with stakeholders on implementations, enhancements, release cycles, and process improvement. Tracks operational metrics and ensures HIPAA compliance while supporting new markets and enterprise groups.

Manages a U.S. non-litigated claims portfolio across workers’ compensation, auto, general liability, property, and cargo claims. Responsibilities include claim triage, reserves, settlements, return-to-work efforts, subrogation, vendor and insurer oversight, reporting, escalation, and claims process improvement. Partners with Legal, HR, Safety, Finance, Operations, brokers, carriers, and TPAs while supporting selected litigated matters.

Seasonal intern supporting Minor League players and coaches with video, scouting, baseball technology, data management, and player development activities. Duties include filming and charting games, preparing advanced scouting reports, managing technology, supporting development plans, completing baseball operations projects, and traveling with the team. The role requires irregular hours, physical equipment handling, and availability throughout the Minor League season.

Own complex number-porting escalations for high-value customers, partners, and internal teams. Coordinate with carriers, drive issue resolution, manage communications, mentor Porting Specialists, and improve team processes, documentation, training, and KPIs. Lead porting-related projects and provide occasional after-hours or on-call support for critical issues.

Own Uzbek Cyrillic language quality for UI, marketing, product, legal, informational, and support content. Serve as the primary client-facing linguistic expert, interpret style guides and quality frameworks, manage arbitrations and escalations, coach reviewers, facilitate alignment sessions, track quality trends, and convert recurring issues into style guide improvements. The role is remote freelance work of approximately 24 hours per month for candidates in approved countries.

General talent-network posting inviting engineers, designers, commissioning specialists, and other professionals to share their skills and career interests. The company will contact candidates when a future opportunity aligns with their background. No specific responsibilities, qualifications, technologies, compensation, or work location are provided.

Provide L2/L3 IT support, manage Azure services, corporate network devices, Active Directory, and cloud infrastructure, ensuring reliable IT Security systems while collaborating in a global team.

Administers internal business applications, including user access, security, configuration, permissions, troubleshooting, and vendor coordination. Supports AI platform rollouts through training, documentation, usage guidelines, and adoption initiatives. Partners with IT, development teams, and stakeholders on application updates, change management, releases, patches, and process documentation. Provides end-user support, mentoring, and training while promoting data integrity, security, and effective application usage.

Serves as the President’s strategic right hand, managing daily priorities, inbox and Slack communications, calendar, meeting follow-ups, executive onboarding, travel logistics, board preparation, and cross-functional coordination. The role requires strong judgment, discretion, organization, project management, data analysis, presentation skills, and the ability to create structure in a fast-growing, ambiguous environment while providing candid executive support.