Top Operations & Support Jobs in Raleigh-Durham, NC

Supports organizational process efficiency by documenting workflows, analyzing performance, identifying bottlenecks, recommending improvements, coordinating with departments, training staff on updated processes, and monitoring adherence to best practices.

Map US insurance claims and coverage processes, analyze policy documents and regulatory requirements, translate expert judgment into executable rules, create adjudication test cases and labeled datasets, review AI agent decisions, document failure modes, and maintain rulebooks with insurer stakeholders. The role requires deep claims, coverage, compliance, and insurance operations expertise, plus collaboration with customer leaders and engineers.

Supports daily operations by maintaining SOPs, coordinating tasks, documenting workflows, tracking process performance, and communicating updates across teams. Assists with audits, reporting, process improvements, onboarding materials, and special projects to improve efficiency, consistency, and service quality.

Leads the Foundation’s strategy, operations, programs, ventures, fundraising, partnerships, team development, governance, and impact measurement. The Executive Director translates the Founder’s vision into measurable outcomes, oversees multiple entities, builds scalable systems, represents the organization publicly, and advances innovative economic equality, ownership, and wealth-building initiatives.

Provides remote administrative support by managing communications, calendars, meetings, research, reports, spreadsheets, documents, data entry, social media, customer inquiries, travel arrangements, invoicing, and payment tracking. The role requires strong organization, communication, multitasking, and technology skills, with flexible full-time, part-time, or freelance scheduling.

Engages with customers through online chat, answers questions, provides accurate information and solutions, resolves issues efficiently, documents interactions, and contributes to customer service improvements. The role requires strong written communication, multitasking, time management, basic computer proficiency, and a customer-focused attitude.

Provides technical support for Microsoft customers, troubleshooting complex database, RDBMS, and SQL issues. Responsibilities include resolving and escalating incidents, maintaining support requests, improving self-service and automation, documenting solutions, mentoring colleagues, collaborating with engineering and product teams, and delivering strong customer service. The role requires customer-facing technical support experience, database expertise, communication skills, and the ability to solve complex issues under pressure.

Provides remote customer support to travelers before, during, and after trips. Responsibilities include answering travel inquiries, updating itineraries, handling cancellations and special requests, monitoring upcoming trips, proactively communicating with clients, and resolving issues while maintaining a positive customer experience.

Manages infrastructure capacity requests through case management systems, including triage, validation, routing, escalation, queue management, and closure. Maintains case records, capacity logs, budget trackers, and operational documentation. Uses Excel to reconcile data and produce reports on volumes, backlogs, timeliness, escalations, and accuracy. Coordinates with stakeholders, identifies recurring issues, and recommends process improvements while following established procedures and escalation guidelines.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.