Technical Business Analyst-Salesforce
Wilmington, Delaware
Monday to Friday 8:00 a.m. to 5:00 p.m.
Hybrid
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.
The Technical Business Analyst supports the development and continuous improvement of Salesforce solutions by translating business needs into actionable requirements. Working across business and technical teams, this role contributes to process analysis, platform configuration, reporting, testing, documentation, training, and end-user support to improve operational efficiency and user experience.
Some of the things you will be doing:
- Configure and enhance Salesforce workflows, automation, and platform features to meet business needs.
- Create and maintain Salesforce reports and dashboards that provide actionable business insights.
- Facilitate stakeholder discussions to gather, analyze, and document business and functional requirements.
- Translate requirements into clear user stories, acceptance criteria, and process documentation for delivery teams.
- Analyze current-state processes and recommend improvements that increase efficiency and improve the user experience.
- Participate in backlog refinement, sprint planning, and other Agile Scrum ceremonies.
- Develop user guides, training materials, and communications, and deliver end-user training and ongoing support.
- Monitor Salesforce releases, platform updates, and best practices to identify opportunities for continuous improvement.
- Conduct research and data analysis to support recommendations and strategic decision-making.
- Promote data quality by identifying issues, documenting standards, and partnering with stakeholders on corrective actions.
Technical skills, experience and qualifications do I need?
- Strong analytical, problem-solving, and critical thinking skills.
Ability to listen, ask thoughtful questions, and clearly document information.
- Prior experience with Salesforce as either an end user or administrator
Strong written and verbal communication skills, including the ability to explain information clearly to different audiences.
- Proficiency in Microsoft Excel and a willingness to learn Salesforce reporting, dashboards, and configuration.
Ability to organize work, manage multiple priorities, and follow tasks through completion.
Attention to detail and a willingness to learn new processes, systems, and tools.
Previous business analysis experience is not required; training and support will be provided to the right candidate.
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About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- Prior experience using Salesforce as an end user or administrator
- Strong analytical, problem-solving, and critical-thinking skills
- Ability to gather, analyze, and clearly document information
- Strong written and verbal communication skills
- Proficiency in Microsoft Excel
- Ability to organize work, manage multiple priorities, and complete tasks
- Attention to detail and willingness to learn new processes, systems, and tools
- Eligibility to work in the United States without sponsorship
- Previous business analysis experience
What the Team is Saying
CSC Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are broadly described as comprehensive, with multiple plan options and supportive resources like an Employee Assistance Program. Wellness initiatives and mental-health supports reinforce the overall strength of the health offering.
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Retirement Support — A company 401(k) with employer matching is highlighted as a notable strength, with indications that the program is well-regarded. This contributes meaningfully to perceived long-term financial security.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, mental-health resources, and charitable donation matching are emphasized alongside flexibility for some roles. These elements round out a modern, non-cash benefits suite.
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What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
