Top Tech Jobs & Startup Jobs in Raleigh-Durham, NC

Develops employee and leadership communications supporting newly acquired-company onboarding and organizational transitions. Translates complex business processes, system changes, timelines, and employee impacts into clear announcements, FAQs, presentations, talking points, and transition materials. Collaborates with onboarding teams, functional leaders, subject matter experts, Learning and Development, Corporate Communications, and Marketing while managing multiple deliverables and adapting messaging for varied audiences.

Manages corporate accounts to drive revenue growth, renewals, and new sales opportunities. Builds strategic customer relationships, conducts needs analyses, develops account plans, positions Elsevier’s portfolio, forecasts performance, and collaborates with marketing, product, and customer success teams. Requires consultative selling, strategic account planning, stakeholder management, and effective communication in a complex matrix environment.

Provides senior-level legal advice and strategic counsel on complex corporate matters, including insurance, litigation, regulatory compliance, contracts, corporate law, and multiple legal specialties. Reviews and drafts legal documents, advises senior management, develops legal strategies, leads interdisciplinary projects, manages broad corporate initiatives, and guides legal staff and business clients. Requires advanced judgment, leadership, legal research, and the ability to address issues across multiple jurisdictions.

Supports a C-Band spectrum clearing program by maintaining Salesforce data, validating engineering and financial records, organizing documentation, and preparing audit-ready FCC compliance and reimbursement packages. Develops document taxonomies, quality controls, dashboards, reports, and workflow automations using Salesforce, Power Automate, SharePoint, and related tools. Performs reconciliations, mock audits, discrepancy resolution, and process improvements while coordinating with project, engineering, finance, procurement, and vendor teams.

Onboard and support Global Edge ERP customers through implementation, go-live, training, and post-implementation support. Develop implementation plans, document workflows and requirements, coordinate internal teams and partners, monitor project progress, resolve issues, and provide business consulting. The role includes delivering online and on-site training, preparing customer materials, supporting process improvements, and ensuring implementations are completed on time and within budget.

Leads strategic customer success for enterprise accounts, managing post-sale engagement, adoption, renewals, expansion, and value realization. Builds executive relationships, develops account plans, drives AI and automation adoption, and coordinates matrixed internal teams. Requires expertise in contact center operations, cloud migration, CXone or comparable CCaaS platforms, analytics, and C-suite stakeholder management. The role manages accounts exceeding $10 million in ARR and requires up to 25% travel.

Lead customer support, product characterization, high-speed electro-optical test setup development, measurement automation, and data analysis for optical ICs and silicon photonics products. The role coordinates testing across global sites, manages equipment and vendors, supports customer design-ins, presents results, and supervises junior applications engineers.

Own technical customer engagements for Grafana Labs, partnering with Sales to qualify and close opportunities. Deliver product demonstrations, technical presentations, hands-on enablement, evaluations, and customer education. Provide product feedback, communicate competitive insights, and create documentation, blog posts, videos, and knowledge-base content. The role requires strong technical pre-sales experience, communication, judgment, collaboration, and the ability to work independently with international teams in a remote environment.

Design and optimize AI conversation systems, including specialized subagents, routing and delegation workflows, prompt strategies, context management, and structured agent contracts. Diagnose conversational issues through transcript analysis, build prototypes using APIs and light coding, develop RAG and fine-tuning workflows, and create multimodal prompting strategies. Train colleagues and AI agents while documenting practices and leading initiatives in conversational AI.

Investigates and assesses insider threats involving data misuse, intellectual property theft, fraud, cybersecurity incidents, foreign influence, and other risks. Responsibilities include evidence preservation, interviews, technical evidence analysis, risk assessments, case documentation, mitigation recommendations, reporting, stakeholder briefings, and collaboration with Security, Cybersecurity, HR, Legal, Compliance, and law enforcement. The role also supports insider threat program development, policies, training, audits, and occasional domestic and international investigations.