Top Tech Jobs & Startup Jobs in Raleigh-Durham, NC

Design and supervise technical architectures for intelligent agents and LLMs, implement MCP and A2A multi-agent flows, integrate vector stores and RAG, collaborate with MLOps for continuous deployment, memory and context management, and work with product, UX, data, and backend teams to align solutions with business needs.

Manage a portfolio of top-tier enterprise accounts, act as primary customer contact, create and execute success plans, drive product adoption and ROI storytelling, collaborate cross-functionally on rollouts and upsells, use AI-assisted tools to scale account work, and continuously improve customer experience and NPS.

Lead and coach a Tier 2 support team to ensure timely case resolution, manage daily support operations and incident response, author RCAs, partner with Product and Engineering on escalations, maintain playbooks and knowledge base, track support metrics, and drive continuous improvement and compliance.

Partner with sales to design and deliver IAM/IGA solutions and custom demos/POCs. Perform technical discovery, architect integrations using SAML/SCIM/REST, produce technical documentation, support RFPs, and collaborate with product and engineering to ensure smooth pre-sales to implementation handoffs.

The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.

Lead design and launch of a partner program to recruit, onboard, enable, and retain brokers, TPAs, carriers, staffing, and technology partners. Build program infrastructure, co-marketing and demand-generation initiatives, partner enablement, CRM tracking, analytics, and reporting. Align partner activities with sales to drive partner-sourced pipeline and revenue while scaling processes and playbooks for long-term growth.

Lead end-to-end product management for PBM, Ancillary Benefit Management, and specialty network offerings. Define roadmap, ensure regulatory and contractual compliance, drive profitability and client metrics, coordinate cross-functional stakeholders, streamline operations, support RFP/pricing, and launch/optimize products to align with business objectives.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Lead and grow the Database Reliability team to ensure highly available, scalable databases. Mentor engineers, shape incident response and capacity planning, collaborate with infrastructure/product/security, drive best practices for Postgres and CockroachDB, hire and scale the team, and own monitoring, cost optimisation, and performance tuning across environments.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.