Top Tech Jobs & Startup Jobs in Providence, RI

Manage a portfolio of premium financial advisor clients, lead onboarding and campaign delivery, conduct business reviews, demonstrate ROI, support renewals, and provide strategic guidance. Maintain accurate CRM records, communicate regularly with clients, and collaborate internally to improve processes and customer experience. The role requires SaaS customer success experience, strong presentation and organizational skills, and the ability to manage multiple priorities independently.

Leads Sell2Rent’s multi-channel marketing strategy to acquire homeowners, sellers, and real estate investors. Oversees team performance, SEO, content, conversion optimization, CRM architecture, marketing automation, analytics, reporting, partnerships, and growth experimentation. The role aligns marketing with sales and leadership while improving customer journeys, acquisition efficiency, deal flow, and revenue growth.

Design, build, and own scalable multi-tenant SaaS applications across frontend, backend, and data layers. Improve system architecture, performance, reliability, and testing practices. Integrate AI-assisted tools, mentor engineers, conduct code reviews, and collaborate with Product and Design to deliver intuitive, production-grade software.

Own and resolve technical support tickets for developer and security customers through Zendesk, Slack, and Discord. Troubleshoot GitHub, CLI, API, webhook, JSON, and CI/CD integration issues; reproduce bugs and provide engineering-ready escalations. Create runbooks, troubleshooting guides, and macros, identify recurring issues, support product improvements, and participate in regional, weekend, and holiday on-call rotations.

Build and run sales enablement programs for AEs and SDRs, including onboarding, ramp, training, certifications, playbooks, and sales content. Operationalize MEDDPICC, improve sales-tool and Gong adoption, pilot AI capabilities, and partner with Sales, RevOps, Marketing, Product, and Operations. Success is measured through faster ramp times, improved rep productivity, stronger funnel performance, and effective product-launch readiness.

Build Nango’s customer success function by managing strategic developer-tool and technical SaaS accounts, driving adoption, renewals, and expansion. Develop relationships with technical users and executives, identify use cases and adoption risks, resolve customer blockers with Engineering, and create scalable playbooks for serving more than 700 customers. Track customer health, retention, and growth while partnering closely with the founders.

Designs and guides enterprise payment integrations from architecture through go-live. Responsibilities include tracing payment transaction flows, identifying integration points, creating system and sequence diagrams, writing API integration specifications, leading technical reviews, and presenting recommendations to executives and engineering teams. The role also partners with sales, product, and implementation teams while ensuring compliant deployment of payment solutions.

Lead strategy and execution for the digital storefront to optimize path-to-purchase and lifetime value. Coordinate cross-functional squads, run advanced A/B experimentation, define metrics and event tracking, prioritize roadmap based on user insights, and collaborate with engineering on technical tradeoffs to drive conversion and revenue.

Own customer onboarding from signed agreement through first results, including sales handoff, stakeholder engagement, technical setup, data validation, use-case development, escalations, and transition to Customer Success Managers. Build scalable onboarding playbooks, systems, and tools; document best practices; train future teammates; and use AI to develop workflows and automations. The role is fully remote and supports mid-market and enterprise brands.

Own the full enterprise sales cycle, from prospecting and discovery through pilots, business-case development, security, legal, procurement, and contract close. Sell customer intelligence technology to large consumer businesses, manage complex buying committees, expand accounts across use cases, and generate qualified pipeline. Partner with founders, Customer Experience, and Product teams to improve sales motions, pilot conversion, implementation, and customer handoffs.

Manage a portfolio of SaaS customers, driving retention, renewals, upsells, cross-sells, and professional services sales. Build strategic account plans, engage executive stakeholders, maintain CRM forecasting, conduct account reviews, resolve escalations, and advocate for customer needs. Collaborate with sales, product, support, services, and marketing teams while analyzing account health and documenting best practices.