Top Tech Jobs & Startup Jobs in Providence, RI

Participate in a paid 30-minute virtual interview to walk through daily support workflows, describe ticketing and helpdesk tools, identify bottlenecks and escalation processes, and suggest improvements to support technology stacks.

Answer inbound guest calls Monday–Friday 9am–5pm, warmly gather basic trip details, transfer callers to booking specialists or schedule same/next-day calls, return after-hours calls each morning, and maintain a monthly missed-call rate below 12%.

Own the client's first 60 days: manage handoff from Sales, drive activation with Implementation, collect W-9/ACH for Accounting, train clients on OCRA reporting, perform invoice reviews, provide proactive early support, and execute a documented handoff to Strategic Account Managers and Revenue Optimization Managers.

Develop novel, difficult evaluation tasks for frontier AI models; verify task specifications and solvability; baseline and score model and human completions; and improve task development infrastructure and workflows to support METR's Time Horizons evaluations.

Perform account reconciliations and month-end activities for prepaids, commissions, and rebate reserves; prepare recurring journal entries and accruals; administer distributor rebate programs; manage intercompany transactions; support sales tax filings and year-end audit requests; partner with stakeholders to ensure correct accounting treatment and maintain internal controls.

Manage a high-volume book (~150+ SMB accounts), drive adoption and renewals of Hinge Health MSK programs, provide data-driven reporting and recommendations, coordinate escalations with internal teams, and identify expansion opportunities to maximize client retention and satisfaction.

Serve as primary client contact to build relationships, support onboarding, resolve issues, analyze performance, and deliver presentations. Identify and qualify new business opportunities, maintain CRM pipeline, support proposals/RFPs, represent the company at events, and collaborate with internal teams to drive growth for roadside, claims, and appraisal solutions.

Lead end-to-end planning and execution of complex, multi-team technical programs. Coordinate cross-functional teams, manage dependencies and risks, maintain program artifacts, facilitate decision-driven meetings, and improve PMO frameworks to ensure delivery, adoption, and measurable outcomes.

Lead development, commercialization, and lifecycle management of employer mental-health solutions. Align product, clinical, ops, GTM, and finance teams to define packaging, pricing, SLAs, KPIs, and market positioning. Enable field teams, track performance, gather customer feedback, and iterate to optimize adoption, revenue, margin, and customer satisfaction.

Lead a remote B2B technical support team for drones, hardware, software and cloud products. Own CSAT, first-contact resolution, KPIs, coaching, process improvements, and cross-team collaboration. Use CRM, telemetry, analytics and AI tools to drive rapid, fact-based resolutions and improve team productivity and customer outcomes. Provide hands-on case support and participate in on-call, extended-hours shifts.