Top Tech Jobs & Startup Jobs in Providence, RI

Supports project planning, execution, and closeout by coordinating documentation, schedules, budgets, resources, meetings, billing, financial reporting, forecasting, and stakeholder communications. Maintains job-cost systems, workflows, invoices, and project records while supporting contract compliance, revenue recognition, monthly closeout, and customer satisfaction across multiple projects.

Processes and investigates ATM and debit card claims, disputes, chargebacks, and customer error resolutions in compliance with Regulation E and UDAAP. Communicates with customers, manages provisional and final credits, maintains card-related records, analyzes claim trends, safeguards returned cards, and escalates inquiries. Supports deposit product operations while collaborating across business areas to reduce financial loss and ensure accurate, timely processing.

Leads global enterprise infrastructure strategy, architecture, operations, security infrastructure, cloud modernization, networking, data centers, end-user computing, resilience, compliance, and vendor management. Builds and develops multidisciplinary teams while overseeing infrastructure budgets, cloud platforms, regulated clinical and manufacturing environments, disaster recovery, ITSM, observability, and large-scale transformation programs. Partners with executive, security, quality, regulatory, engineering, and business stakeholders to deliver secure, scalable, compliant, and reliable technology services.

Leads the InCommand Operations team supporting data center customers and sites. Responsibilities include managing and developing engineers, maintaining operating standards, leading customer and site implementations, building and validating facility data, using AI and automation for data workflows, supporting platform users, producing reports, coordinating with development teams, documenting defects, and testing releases. Requires data center experience, people management, project leadership, SCADA and construction-document knowledge, strong data skills, and customer communication abilities.

Run Agent Operations for Luna, an AI assistant embedded in Microsoft Dynamics 365 Business Central. Monitor agent quality, telemetry, escalations, adoption, and task completion; maintain knowledge and training; support customer configuration and enablement; and translate findings into product, documentation, and workflow improvements. Partner across Customer Success, Product, Development, and Implementation while supporting APIs, integrations, agent interoperability, and AI-assisted customer success operations.

Lead YouTube strategy, scripting, packaging, production, analytics, and creative team management for a business education channel. Own subscriber, view, retention, and funnel goals; develop content ideas and structured tests; write and edit long-form scripts; guide editors and designers; analyze performance; and connect YouTube activity to leads and sales. The role requires strong storytelling, business judgment, marketing-funnel understanding, and full-time collaboration with leadership.

Manage partner brands through ServiceTitan onboarding, implementation, adoption, optimization, and long-term success. Lead project timelines and go-live execution, translate legacy workflows into scalable processes, train and coach operational teams, resolve escalations, review performance scorecards, and drive continuous improvement across multiple residential service brands.

Administer and secure Windows, Microsoft 365, cloud, identity, network, virtualization, backup, and data center infrastructure. Support tenant consolidation, acquisitions, patching, monitoring, disaster recovery, endpoint management, second-level user support, and engineering applications. Automate provisioning and reporting, maintain documentation and runbooks, support compliance enclaves, and provide backup coverage for identity and network operations. Occasional travel, maintenance windows, on-call work, and physical data center activities are required.

Manage cyber incident response engagements for global clients, providing technical support in digital forensics, cyber defense, and breach remediation. Responsibilities include coordinating complex cases, managing resources and budgets, presenting findings, maintaining client relationships, mentoring junior staff, monitoring quality, and delivering commercially viable advice across concurrent projects.

Leads global revenue enablement across sales, account management, and partner support. Builds onboarding, certification, coaching, sales methodology, training, and go-to-market programs; develops frontline managers; introduces AI-enabled workflows; manages enablement technology vendors; and measures ramp time, quota attainment, productivity, and certification outcomes for executive leadership.