Top Tech Jobs & Startup Jobs in Providence, RI

Provides first-line help desk support for global customers, managing incidents, desktop support, proprietary applications, service tickets, SLAs, escalations, and customer communications. The role involves troubleshooting issues using technical documentation, dispatching service requests, maintaining detailed ticket records, monitoring systems, collaborating with specialists and engineers, and contributing to the knowledgebase.

Leads development and sustainment of secure, scalable production software using AI coding agents. Designs agentic development environments, orchestrates parallel workflows, validates AI-generated code, and integrates LLM platforms and conversational voice technologies. Advances cloud-native engineering, testing, APIs, databases, automation, and compliance practices while mentoring engineers and influencing technical stakeholders.

Leads actuarial pricing for ACA health insurance markets, overseeing rate development, regulatory submissions, pricing models, financial risk analysis, and regional strategy. Manages and mentors actuarial analysts, collaborates with market, product, network, and analytics teams, and ensures pricing is actuarially sound and compliant. Supports national strategy, automation, documentation, stakeholder communication, and sustainable growth.

Work with clients and technology teams to gather and translate business requirements into technical user stories and solutions, propose process improvements, and communicate effectively with stakeholders. Assist in analytical solution delivery and may write/execute SQL queries.

Oversee complex clinical and medical programs, including federal contract compliance, workforce staffing, operational continuity, quality assurance, reporting, and process improvement. The role manages distributed healthcare support teams, coordinates subcontractors and internal departments, monitors performance and patient service outcomes, ensures HIPAA and regulatory adherence, and serves as the primary government contract contact. Occasional travel may support transitions, kickoff meetings, customer engagements, and employee visits.

Drive new revenue within enterprise financial institution accounts, nurture BDR-generated leads, develop digital transformation and customer experience expertise, present ROI analyses, and negotiate complex, multi-stakeholder contracts. The role requires strong SaaS sales experience, financial institution or contact center software expertise, complex sales capabilities, advanced methodologies such as MEDDIC, and a consistent record of exceeding targets.

Own a B2B SaaS customer portfolio across onboarding, adoption, active usage, renewals, and expansion. Guide customers in CRM data integrity, optimize workflows, review configurations, communicate value, handle objections, and identify new use cases. The role requires technical fluency, CRM and data workflow knowledge, proactive problem-solving, and clear communication through chat, email, video, and customer meetings.

Processes, prepares, scans, indexes, and keys high volumes of physical records into digital assets. Operates and maintains scanning equipment, follows quality-control and production standards, protects confidential information, and meets client service-level requirements. The role requires accurate data entry, sustained attention, independent work, basic computer skills, and the ability to lift up to 40 pounds. A Public Trust Clearance must be obtained, and applicants must be U.S. persons.

Manages sales and customer experience commission cycles, incentive compensation plans, discount approvals, reconciliations, disputes, reporting, and audit controls. Partners with Sales, Finance, HR, Accounting, and RevOps to ensure accurate payouts, billing alignment, data integrity, and compliance. Supports compensation systems, CRM and CPQ enhancements, dashboards, vendor tracking, and continuous process improvement.

Supervise accounting staff and oversee invoicing, reconciliations, financial reporting, budgeting, forecasts, payroll analytics, project funds, month-end close, and audits. Ensure GAAP, WIOA, grant, contractual, and internal policy compliance across multiple projects. Provide financial insights to executives, project leaders, customers, and workforce boards while improving accounting processes and controls in a remote environment.