Leads global professional services delivery operations, including consultant capacity planning, resource allocation, utilization, quality governance, delivery standards, performance reporting, and customer engagement completion. Identifies and resolves delivery risks, manages off-track engagements, analyzes operational metrics, and drives process, tooling, and scalability improvements. Partners with regional leaders and cross-functional stakeholders to improve forecasting, delivery consistency, customer outcomes, and executive-level operational visibility.

Leads strategic enterprise customer programs for Dynatrace adoption and business outcomes. Responsibilities include program governance, executive stakeholder management, roadmaps, delivery oversight, risk and dependency management, customer adoption, organizational change, and value realization. The role coordinates cross-functional teams, partners, and customer stakeholders across Asia-Pacific, facilitates governance forums, and directly manages projects when needed. Travel up to 25% is required.