Enterprise Program Manager, Professional Services

The Enterprise Program Manager (EPM) leads strategic customer programs that accelerate Dynatrace adoption and deliver measurable business outcomes. The role provides program leadership, governance, stakeholder management, adoption planning, and executive alignment across complex customer environments.

The EPM works closely with customer executives, business and technical stakeholders, Dynatrace delivery teams, partners, and account teams. The role establishes clear program direction, maintains delivery momentum, and uses influence, motivation, and consensus-building to align stakeholders around a shared path forward.

This role combines enterprise program leadership with hands-on project and engagement management. Depending on the size and complexity of the engagement, the EPM may govern multiple projects and workstreams or directly lead projects where a dedicated Engagement Manager is not assigned.

While knowledge of enterprise technology, SaaS, cloud, and observability is desirable, the primary focus is program and engagement leadership, customer outcomes, organizational change, and successful execution.

Responsibilities:

• Lead strategic customer programs that align Dynatrace adoption with customer business outcomes and transformation objectives.

• Establish and maintain program governance, executive reporting, decision-making, and stakeholder engagement structures.

• Develop and manage program roadmaps, success measures, delivery plans, and priorities across multiple projects and workstreams.

• Build trusted advisor relationships with customer executives, sponsors, and key stakeholders.

• Influence, motivate, and align customer, partner, and Dynatrace stakeholders around shared priorities, creating commitment and momentum toward an agreed path forward.

• Coordinate cross-functional teams and maintain accountability for agreed actions, decisions, commitments, and outcomes.

• Manage program and engagement scope, milestones, risks, issues, dependencies, changes, and escalations.

• Facilitate Steering Committees, Quarterly Business Reviews, status meetings, and other governance forums.

• Drive customer adoption, organizational change, and value realization activities.

• Translate customer objectives into actionable plans and clearly communicate delivery progress and business outcomes.

• Support account teams in identifying opportunities to increase customer value and strategic adoption.

• Directly manage customer projects and engagements where a dedicated Engagement Manager is not assigned, including planning, reporting, RAID management, resource coordination, and delivery oversight.

Travel and Training Requirements

• This role is based in Singapore and will primarily support Singapore-based enterprise customers, while also supporting neighboring ASEAN and other Asia-Pacific markets as required.

• Must be willing to travel up to 25% of the time and collaborate across Asia-Pacific time zones.

What will help you succeed

Required Criteria:

• Bachelor's Degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience.

• Experience leading customer-facing programs, projects, or strategic engagements within enterprise software, SaaS, professional services, or technology consulting environments.

• Strong program, engagement, and project management experience across the full delivery lifecycle, including the ability to directly run projects or engagements when required.

• Demonstrated ability to manage executive stakeholders and operate effectively in complex customer environments.

• Demonstrated ability to influence, motivate, and align internal and external stakeholders across multiple teams and organizations without direct authority.

• Experience establishing governance, managing competing priorities, and driving stakeholder accountability.

• Strong communication, facilitation, presentation, documentation, and stakeholder management skills.

• Experience managing scope, milestones, risks, dependencies, issues, changes, and escalations.

• Ability to bridge discussions between business and technical stakeholders at all levels of an organization.

• Strong organizational, analytical, and problem-solving skills, with the ability to operate independently in dynamic environments.

Desired Criteria:

• 5+ years of experience leading enterprise programs, large-scale projects, or customer transformation initiatives.

• Experience supporting enterprise customers across multiple business units, geographies, delivery teams, or partners.

• Experience within enterprise software, SaaS, cloud, observability, IT operations, or digital transformation environments.

• Knowledge of Dynatrace or similar observability platforms, and experience working with technical consulting, architecture, or engineering teams.

• Experience driving organizational change, customer adoption, and business transformation initiatives.

• Program, Engagement, or Project Management certification such as PgMP, PMP, PRINCE2, Agile, or equivalent.

• Experience working with systems integrators, implementation partners, or managed service providers.

• Cantonese language skills are a nice to have.

Attributes:

• Customer-focused and outcomes-oriented.

• Strategic, pragmatic, adaptable, and commercially aware.

• Able to inspire, motivate, and align diverse teams toward common goals without relying on direct authority.

• Strong communicator who can influence, challenge constructively, and build consensus.

• Self-managed, proactive, and comfortable balancing strategic oversight with hands-on execution.

• Collaborative, accountable, ethical, and trustworthy.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.