Top Customer Success & Experience Jobs in Portland, OR

Serve as the primary technical contact for customers, design scalable solutions, run POCs, provide architecture and troubleshooting guidance, deliver training/workshops, and relay customer feedback to product engineering to drive successful platform adoption.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

Manage a portfolio of residential and healthcare partner accounts as primary liaison to ensure retention, service continuity, and growth. Support onboarding, resolve operational and billing issues, conduct quarterly site visits or virtual outreach, coordinate cross-functional follow-up with pharmacy, billing, and business development teams, and assist with client education and vaccination events.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.

Lead CX Strategy to shape post-sales direction across Customer Success, Renewals, and Professional Services. Own planning, coverage/segmentation, KPI frameworks, and cross-functional strategic programs. Drive customer lifecycle design, voice-of-customer integration, and business cases for systems, tooling, and reporting to improve retention, expansion, adoption, and long-term customer value.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Provide front-line member support via phone, chat, and email; educate members on benefits and claims; steer members to high-quality, low-cost care; deescalate sensitive conversations; collaborate cross-departmentally; escalate feedback; maintain HIPAA and data security compliance.

Lead a commercial account management organization to grow and strengthen platform partnerships. Set vision and strategy, build high-performing teams, drive retention, growth, product adoption, and operational health, influence cross-functional stakeholders, and establish scalable operating models to deliver merchant and business outcomes.

Manage a portfolio of enterprise ranch accounts from pilot to full-scale adoption, drive retention and expansion, engage executives and ranch managers, coordinate cross-functional teams, and develop scalable account strategies while frequently traveling to customers.