Top Customer Success & Experience Jobs in Portland, OR

Serve as the primary technical contact for customers, design scalable solutions, run POCs, provide architecture and troubleshooting guidance, deliver training/workshops, and relay customer feedback to product engineering to drive successful platform adoption.

Manage a portfolio of residential and healthcare partner accounts as primary liaison to ensure retention, service continuity, and growth. Support onboarding, resolve operational and billing issues, conduct quarterly site visits or virtual outreach, coordinate cross-functional follow-up with pharmacy, billing, and business development teams, and assist with client education and vaccination events.

Provide first-line technical and payroll support to SaaS customers, resolving tax, reconciliation, benefits, compliance, and system issues. Investigate and escalate complex cases, communicate progress clearly, educate customers on platform adoption, maintain support content, run managed-service payrolls, and meet individual and team KPIs. The role requires extensive multi-state US payroll expertise, accurate reconciliations, knowledge of legislation, strong communication, and the ability to work EST from an authorized state.

Provides expert support for the Benefits product, owns complex customer escalations, and partners with Product and Engineering to resolve issues. Coaches Customer Experience Specialists, conducts quality reviews, supports onboarding and training, maintains knowledge resources, and participates in UAT and bug hunting. Identifies recurring issues and product gaps while driving process improvements, operational excellence, and consistent customer outcomes across Customer Experience, Implementation, and Managed Services teams.

Leads a Customer Resilience team supporting enterprise accounts throughout onboarding, adoption, growth, renewal, and escalations. Responsibilities include hiring, coaching, performance management, account strategy, customer health oversight, renewal and adoption targets, process improvement, cross-functional collaboration, executive escalation management, and reporting portfolio metrics to senior leadership.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Manage a book of public-sector accounts to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functionally for escalations, and use project management to deliver customer enablement and success initiatives.

Manage high-volume inbound and outbound customer engagements to drive retention and long-term success. Lead consultative retention discussions, handle objections and pricing negotiations, diagnose customer needs, document interactions, use account data for decision-making, and collaborate with Sales, Support, Product, and Finance. The role requires strong communication, negotiation, prioritization, data interpretation, and real-time problem-solving skills.

The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.

Manage end-to-end deployment and adoption of Samsara’s IoT solutions for enterprise customers. Develop launch plans, track implementation progress and account health, train diverse stakeholders, explain platform capabilities, and drive quick time to value. The role manages multiple customer engagements while collaborating with Sales, Support, Sales Engineering, and Product to deliver successful implementations and strong customer relationships.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage client success for law firm customers: drive adoption, retention, upsells, onboarding, product utilization, and ROI case studies while feeding client feedback into product roadmap.

Lead North America agency adoption and engagement for Applied's commercial collaboration portfolio. Set strategy, build scalable operating models and playbooks, align cross-functional teams, and personally lead executive agency engagements and large migrations to drive day-to-day usage and bound premium. Combine human-led and digital adoption motions and reinforce network effects between agencies and carriers.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.