Top IT Support & Helpdesk Jobs in Portland, OR

Provide first-line technical support to B2B clients, partners, and retail teams in Dutch and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and client satisfaction.

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.

Administer and optimize Netflix’s global Workforce Management platform and integrations. Responsibilities include data validation, system configuration, user provisioning, licensing, Tier 1 troubleshooting, third-party tool integration, documentation, and process improvement. The role partners with Operations, Engineering, Data Science, Product & Technology, vendors, and other IT teams to maintain platform reliability, data integrity, security, and scalable workforce management solutions.

Own and modernize Boulevard’s corporate IT environment, including identity, access, endpoints, SaaS applications, device management, onboarding, offboarding, and service delivery. Build scalable operating standards, automation, governance, documentation, metrics, and self-service workflows. Resolve complex technical issues, manage vendors, lead IT programs, and partner with Security, People, Finance, Legal, Engineering, and business leaders on compliance, continuity, and technology strategy.

Leads enterprise major incident response, coordinates cross-functional teams during outages, drives service restoration, and provides executive communications. Improves cloud platform reliability through monitoring, observability, resiliency, automation, and root-cause remediation. Maintains incident procedures, runbooks, ServiceNow documentation, and operational metrics while supporting ITIL and SRE practices. Requires participation in an after-hours and weekend on-call rotation.

Administers and supports university business systems, including ServiceNow, by managing configurations, users, data integrity, workflows, reports, documentation, and production issues. Translates business requests into requirements and test cases, coordinates sprint work and outsourced development, supports service-level agreements, communicates technical information to stakeholders, and implements process improvements that enhance efficiency, quality, compliance, and user experience.

Administer and support the Enrich fleet maintenance platform across configuration, user access, data quality, interfaces, troubleshooting, testing, releases, documentation, and training. Provide Tier 1 and Tier 2 support for related fleet systems, investigate issues across application and data layers, monitor integrations, reconcile records, and coordinate with business, IT, and vendor teams. Support process improvements, reporting, audit readiness, and critical incidents or deployments outside standard hours when necessary.

Provides first-line remote IT support to end users through phone, email, and ticketing systems. Troubleshoots hardware, software, operating system, network, Office 365, and cloud-platform issues; manages support tickets; configures equipment; performs basic Active Directory functions; documents resolutions; escalates complex issues; and contributes to knowledge-base materials while following IT security and compliance procedures.

Provide frontline technical support to providers and clients by managing ticket queues, meeting response SLAs, troubleshooting hardware and platform issues, maintaining technical FAQs, answering programmatic questions, escalating complex issues, and training new providers. The role requires strong communication, remote troubleshooting, ticketing-system expertise, platform knowledge, and familiarity with Jira. Preferred experience includes SQL Server, Salesforce, Chromebook support, Sentry, and Mixpanel.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.