Top Customer Support Jobs in Portland, OR

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Provides first-line technical support for Mogli’s Salesforce-based SMS and WhatsApp application through multiple communication channels. Troubleshoots and escalates client issues, configures products and basic automations, maintains Salesforce Cases, develops knowledge-base content, tests product releases, and communicates Salesforce and product changes. The role also advocates for clients, contributes to process improvements, and collaborates with support, product, engineering, and account teams in a remote environment.

Provides post-sales technical support for Telestream’s DIVA content management and video archive platform. Troubleshoots software, databases, storage, tape libraries, cloud systems, networks, integrations, and media workflows across Windows and Linux environments. Manages customer cases, SLAs, escalations, documentation, and engineering collaboration using Salesforce, Jira, and Confluence. Participates in global on-call support and contributes to knowledge-base content and customer advocacy.

Process furniture protection-plan claims by communicating with customers, retailers, manufacturers, and technicians. Review documentation, determine coverage, authorize repairs, order parts, recommend exchanges, administer settlements, monitor open claims, and follow up toward closure. Provide inbound and outbound phone and email support, guide users through retailer portals, document technician updates, and deliver professional bilingual Spanish-English customer service. Support intake functions as needed while maintaining accuracy, adaptability, and effective soft-skills-based communication.

Provide specialized technical support for accounting, payments, billing, reconciliation, reporting, and related financial workflows. Independently investigate complex cases, trace transactions across systems, identify discrepancies and risks, communicate with clients, de-escalate issues, and escalate appropriately. The role also contributes to documentation, recurring issue analysis, and improvements to Accounting and Payments support.

Moderate Udacity scholarship communities by monitoring forums, enforcing community guidelines, providing non-technical student support, encouraging engagement, reporting issues, and coordinating with Community Managers and Udacity representatives. The role requires daily online availability, including evenings and weekends, and is performed remotely as a part-time external contractor.

Manage end-to-end lump-sum and limited-benefit relocation cases, advising employees on mobility benefits, relocation planning, resources, and policy compliance. Coordinate with clients, internal teams, and external suppliers; monitor case progress, resolve issues, maintain records, and communicate through phone and email. The role also supports reporting, training, operational initiatives, and continuous improvement while delivering a positive customer experience.

Manage complex deposition scheduling and rescheduling for law firm clients, coordinate logistical details, communicate preferences, triage Zendesk requests, resolve client issues, and collaborate with internal teams. The role requires excellent communication, organization, confidentiality, prioritization, and adaptability while providing a high-touch client experience in a fast-paced remote environment.

Provide high-volume customer support to wellness businesses across chat, email, and Zoom. Own partner interactions from initial inquiry through resolution, troubleshoot scheduling, payment, migration, and integration issues, and collaborate with Product, Engineering, Onboarding, and Migrations. Maintain product expertise, prioritize multiple inquiries, meet service goals, identify process improvements, and advocate for partner feedback internally.

Provides first-touch technical and account support for Jamf customers through phone, chat, and email. Diagnoses and resolves installation, troubleshooting, integration, workflow, and account issues; escalates requests when needed; and guides customers toward effective solutions. The role requires learning Jamf products, maintaining current technical knowledge, participating in training, and delivering empathetic, accurate customer experiences while working a fixed weekday schedule.