Top Customer Support Jobs in Portland, OR

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order status and tracking, operate printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects while delivering excellent customer service.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Provide front-line banking support across multiple branch locations, handling account openings, service requests, teller/cash transactions, credit applications, and proactive customer outreach. Build customer relationships, identify needs, refer to specialists, follow compliance and risk controls, and adapt to changing branch environments while supporting branch growth.

Contact customers with overdue loans via high-volume inbound/outbound calls, negotiate and execute payment arrangements per company call flow, resolve complex late-payment issues with professionalism and empathy, accurately record interactions in the company database, and maintain strong time-management and remote-work discipline.

Handle inbound customer calls for a consumer lending brand after a 4-week training program. Resolve inquiries, process payments and payment plans, update accounts, and provide clear, empathetic verbal and written support while working remotely within specified states.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.

Provide inbound/outbound email and phone support via Zendesk, resolve guest and merchant issues, meet ticket and QA targets, escalate complex issues, communicate technical problems to development, and suggest process improvements.

Handle high-volume inbound and outbound calls to create and document service requests, schedule maintenance, assign dispatches, coordinate towing and vendors, and provide best-in-class customer service while following processes and improving dispatch capabilities.

Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.