Top Customer Support Jobs in Portland, OR

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

Provide responsive customer service and order management for water technology products: process orders, resolve billing issues, produce quotes, coordinate with sales/operations, maintain virtual customer files, and support internal process improvements to ensure timely delivery and customer satisfaction.

Provide exceptional customer service by responding to inbound inquiries via web chat, SMS, and phone; assess storage needs, process reservations from direct and third-party sources, follow up on leads, and support a network of 160+ locations. Work independently on a consistent weekend schedule and contribute to sales through customer problem-solving and reservation management.

Provide remote corporate travel booking and advisory services, arranging domestic and international air, rail, road, and accommodation travel. Use Sabre GDS to research options, ensure policy and regulatory compliance, handle phone and email servicing, resolve customer issues, sell ancillary services, and collaborate with team members to coach and improve service levels. Must work weekends and varied shifts.

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.

Manage daily work order follow-ups and ticket dispatch; coordinate with vendors and clients via phone and email; confirm service completions, close tickets, escalate issues, and support team operations. Handle high call/email volume, use Excel/Outlook and third-party portals, meet time-management goals, and assist across teams as needed.