Top Customer Support Jobs in Portland, OR

Provide in-person customer service at the Beaverton DMV to assist Oregonians in obtaining Real ID-compliant licenses and ID cards. Verify documents, administer vision and knowledge tests, produce photo credentials, balance daily transactions, answer complex customer questions, and provide relief support at other regional offices. Must type 30+ WPM and work in a high-contact DMV office environment.

Provide phone and email product and technical support for dental equipment and furniture. Troubleshoot, research, escalate, and resolve issues; process orders, generate quotes, configure products, report defects, and follow up to ensure customer satisfaction.

Help clients plan and book cruise vacations: recommend itineraries, accommodations, excursions, and transportation; process bookings and payments; answer inquiries; resolve booking issues; maintain relationships with cruise lines, suppliers, and clients to ensure satisfaction.

Manage and coach a team of 10+ fraud and dispute agents, monitor daily workloads and performance, enforce regulatory compliance (FDCPA, Reg Z), implement policies, conduct quality and telephone monitoring, hire and evaluate staff, and coordinate with law enforcement on fraud claims.

Own customer technical issues from troubleshooting through resolution in a cloud networking and security environment. Mentor support engineers, create knowledge articles, advocate for customers across Engineering, Customer Success, Professional Services, and Product Management, and align customer needs with Cato solutions. Monitor customer status, identify concerns and growth opportunities, and help improve global support services while collaborating with distributed teams.

Provide Tier 1 technical support by resolving configuration and networking issues, managing a high-volume ticket queue, meeting response and resolution targets, maintaining strong customer satisfaction, troubleshooting across operating systems, and partnering with Customer Experience, Product, and Engineering teams to improve user outcomes.

Own client-facing technical implementation and support across SSO, file transformations, provider networks, engagement platforms, and eligibility workflows. Configure and validate systems, monitor file ingestion, investigate registration and data-quality issues, resolve standard problems, and coordinate escalations with engineering teams. Maintain implementation records, SOPs, knowledge bases, and QA checklists while partnering with Client Success, Implementation, Data Engineering, and Product to improve tooling and processes.

Manage inbound customer support tickets, comments, tasks, and emails for key B2B accounts. Resolve standard record retrieval, delivery, billing, and how-to questions within SLAs; identify and escalate technical issues; document tickets and account notes; monitor queue performance; and surface recurring feedback themes. The role also helps build and refine support playbooks and escalation processes in an early-stage SaaS environment.

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.

Provides advanced technical customer support for a SaaS data collection platform through email and chat. Diagnoses web forms, JavaScript, CSS, browser, Salesforce integration, authentication, and configuration issues; reproduces and escalates complex problems; mentors specialists; improves documentation and processes; monitors issue trends; and shares customer feedback with Product and Engineering.