Top Customer Success & Experience Jobs in Pittsburgh, PA

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.

Manage B2B publisher accounts across North America, analyzing revenue, supply, demand, and display performance to recommend yield and monetization optimizations. Configure display solutions, resolve delivery and margin issues, provide performance and pricing insights, oversee reporting and billing cycles, and maintain publisher relationships. Collaborate with Ad Tech and BI teams to improve tools, dashboards, and optimization efforts.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Lead executive relationships with enterprise healthcare clients, owning client success, retention, renewal readiness, risk mitigation, and responsible growth. Apply deep healthcare revenue cycle expertise to improve collections, accounts receivable, denials, billing, and financial outcomes. Develop recovery and value realization plans, present performance reviews, coordinate cross-functional teams, manage escalations, identify expansion opportunities, and advise hospital CFOs and revenue cycle leaders on performance improvement.

Own customer technical issues through resolution, troubleshoot complex networking and security problems, mentor support engineers, create knowledge articles, and advocate for customers across Engineering, Product, Customer Success, and Professional Services. Serve as a trusted technical advisor, support designated customer programs, monitor customer status, identify risks and opportunities, and help improve global support services.

Own the post-implementation lifecycle for B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build relationships with laboratory, quality, IT, and executive stakeholders; develop success plans; monitor usage and health metrics; guide LIMS configurations and integrations; lead enablement and renewal conversations; and collaborate with internal teams to resolve issues and improve products and processes.

Lead customer enablement for enterprise Community Health Worker programs. Oversee strategic planning, gap analyses, KPI and financial modeling, workflow mapping, implementation, workforce hiring and training, and operational optimization. Own customer relationships, Quarterly Business Reviews, retention, and customer satisfaction while building scalable account-management systems and leading a growing team.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Provides post-enablement managed services for Cyara customers by supporting platform usage, recurring workflows, configuration, integrations, monitoring, reporting, issue management, SLA commitments, documentation, and adoption. Coordinates with Support, Engineering, Product, Sales, Customer Success, and Professional Services to resolve issues and risks. Identifies process improvements and develops reusable playbooks, templates, knowledge articles, and reporting practices to improve service quality and customer outcomes.

Manage strategic enterprise customer accounts, improve net dollar retention, reduce churn, identify expansion opportunities, and guide customers in adopting Sigma’s analytics platform. Develop success plans, deliver training and educational programs, advocate for customer needs with product teams, and use analytics expertise to drive business outcomes. The role requires 7+ years in customer success, account management, or consultative SaaS, analytics, or business intelligence roles, with experience in enterprise environments and production BI implementations.