Top Customer Success & Experience Jobs in Pittsburgh, PA

Manage and launch innovative learning programs globally, enhance user adoption, and leverage AI and data for effective enablement.

Own strategic enterprise accounts across pre-sales, implementation, adoption, expansion, and technical escalation. Lead complex deployments, integrations, workshops, demos, training, and value-realization initiatives while connecting technical execution to retention, expansion, ROI, and business outcomes. Build playbooks, resolve ambiguous technical challenges, coach peers, use AI tools to improve workflows, and advise account teams and executives on technical strategy and account health.

Own a portfolio of manufacturing customers after implementation, retaining and growing relationships through renewals, expansions, executive engagement, and proactive problem-solving. Investigate customer workflows, identify risks and opportunities, use AI and data to analyze and prototype solutions, troubleshoot issues, and lead business reviews. Collaborate with Launch, Product, Engineering, Marketing, and Sales teams while improving account-management processes in a high-velocity, ambiguous environment.

Manage Navy customer relationships to drive retention, satisfaction, product adoption, time-to-value, advocacy, and account expansion. Conduct quarterly business reviews, monitor customer health and retention KPIs, identify cross-selling opportunities, coordinate contract growth, and communicate customer feedback to product teams. Balance initial time-to-value with profitability while serving as a trusted advisor to mission partners and supporting long-term renewals.

Provide B2B technical support through phone, email, tickets, and chats. Troubleshoot product and service issues, maintain current product and policy knowledge, deliver professional customer assistance, escalate complex issues to Tier 2, and collaborate effectively with internal teams while working independently in a fast-paced environment.

Own the end-to-end onboarding experience for new PushPress customers, guiding setup, configurations, integrations, workflows, and launch across the platform suite. Deliver onboarding through calls and Intercom, track milestones, remove blockers, provide product education, identify churn risks, and collaborate with Support and Operations. Improve help documentation, training materials, playbooks, and scaled onboarding programs while managing multiple customer timelines and adapting to varied business needs.

Manage partner relationships for an embedded payments platform, serving as the primary contact for inquiries, escalations, onboarding, integrations, and issue resolution. Coordinate with internal teams and third-party vendors, address compliance and risk matters, communicate regulatory and product updates, maintain CRM records, report on engagement and satisfaction, and lead churn-risk and retention initiatives. The role also promotes AI adoption within partner relationship management processes.

Own enterprise customer relationships from proof of concept through conversion, renewal, and expansion. Lead technical evaluations, commercial processes, account growth, customer business reviews, issue triage, and renewal forecasting. Translate customer requirements into product priorities while partnering directly with Engineering and Product. This first dedicated Technical Account Manager will also develop the company’s post-sales playbook.

Provides embedded technical support for a strategic U.S. Government customer using Rocket connectivity products. Troubleshoots desktop and server connectivity issues, supports terminal emulation, maintains customer environment knowledge, documents resolutions, identifies proactive improvements, and collaborates with engineering, account, professional services, and product teams. Requires Linux/Unix administration, scripting, Kubernetes and container troubleshooting, enterprise networking and security knowledge, strong communication, five-plus years of customer-facing technical support experience, and eligibility for a U.S. Government MBI.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.