Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Manage enterprise Help Desk and End User Support operations, lead Tier I and Tier II support teams, oversee IT service management processes, maintain SLAs and OLAs, handle major incident escalations, allocate staffing resources, monitor service performance, and drive continuous improvements in customer satisfaction and first-call resolution.

Own the company-wide IT function for approximately 350 employees, including identity, device management, SaaS administration, onboarding and offboarding, support, security operations, vendor and budget management, AI platform governance, automation, and SOC 2 controls. Maintain Okta, Google Workspace, Slack, Mac MDM, passwordless authentication, HRIS-driven lifecycle automation, and self-service IT systems while improving efficiency and documentation.

Provide advanced technical support for enterprise database customers by diagnosing complex SingleStore, SQL, Linux, and infrastructure issues. Reproduce bugs, perform QA, submit engineering reports, resolve outages, collaborate with developers and technical teams, improve support processes, and create documentation. The role requires customer-facing communication, database optimization, scripting, distributed systems knowledge, and familiarity with cloud platforms and Kubernetes.

Leads the internal IT function and team across strategy, identity, endpoints, networking, collaboration, cloud infrastructure, service management, AI governance, security operations, budgets, vendors, and compliance. Builds scalable technology roadmaps, manages Microsoft 365 and endpoint environments, improves employee experience, oversees business continuity, and partners with executive leadership, Security, Engineering, Finance, and HR.

Provides advanced technical support for LifewayWorship.com and escalated customer issues. Manages digital and physical worship assets, audio edits, artwork, vendor fulfillment, rights administration, database accounts, and mailing lists. Collaborates with programmers on regression testing, bug fixes, and feature support, while supporting worship initiatives, content development, ministry partnerships, and process improvements. The role is remote within the U.S. with occasional travel to Nashville.

Provides software support to EMR users by handling inbound inquiries, troubleshooting application issues, documenting and replicating bugs, educating clients, and coordinating escalations. The role supports either clinical or practice management teams, requires strong communication and prioritization skills, and involves handling 25 or more calls daily. It is a hybrid position based in Boca Raton, Florida, with onsite work three days weekly for local employees.

Provides Tier 2/3 technical support across enterprise applications, infrastructure, networks, integrations, and hybrid environments. Troubleshoots complex incidents, manages ServiceNow tickets, supports deployments and changes, performs root-cause and trend analysis, maintains technical documentation, and contributes to operational reporting, SLA tracking, and service improvements.

Configure, administer, and optimize Salesforce for Sales, Service, and Marketing teams. Responsibilities include declarative solution design, data modeling, security and access management, automation, Lightning configuration, data quality, integrations, sandbox management, testing, releases, troubleshooting, documentation, and stakeholder collaboration. The role requires independent ownership of Salesforce solutions and adherence to platform, governance, and security best practices.

Leads OLIPOP’s IT strategy, operations, security, compliance, vendor management, and cross-functional technology projects. Oversees cloud systems, networking, endpoint management, SaaS lifecycle, helpdesk operations, onboarding and offboarding, access governance, and user support. Manages IT policies, budgets, audits, security tools, incident response, and vendor relationships while balancing strategic planning with hands-on technical execution.

Supports enterprise applications through requirements analysis, configuration, administration, incident resolution, documentation, vendor coordination, release management, licensing support, and quality assurance testing. Advises university stakeholders and end users on application functionality and best practices, assesses upgrade impacts and risks, develops mitigation plans and test plans, and implements validated solutions. The role also supports application adoption and alignment with university research, teaching, and administrative objectives.