Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Own corporate IT operations while automating identity and access lifecycles, SaaS administration, endpoint security, compliance evidence generation, and IT support. The role includes Okta and SCIM provisioning, MDM management, OS patching, encryption baselines, license reclamation, audit readiness, runbook standardization, and Tier 1/2 support. The engineer will use Python, Bash, APIs, and AI coding tools to replace manual processes with policy-driven workflows and advise Finance and HR on tool administration.

Leads enterprise telecommunications operations, including voice, unified communications, contact center platforms, telecom expense management, carrier relationships, vendors, incidents, upgrades, and service delivery. Manages technical staff and cross-functional partners while overseeing budgets, invoices, reporting, performance metrics, cost optimization, system reliability, and lifecycle modernization across multi-site business locations.

Provides Tier II technical support for hardware, software, networks, servers, workstations, cloud environments, and mobile devices. Resolves complex issues, manages user accounts and permissions, monitors systems, documents processes, mentors junior staff, and supports software deployments, upgrades, and network projects. Requires strong troubleshooting, networking, communication, and customer service skills across Windows, macOS, Linux, and enterprise environments.

Administer and support the SAP Concur platform, including configuration, user access, expense policies, workflows, audit rules, integrations, reporting, and data quality. Troubleshoot employee and finance issues, coordinate with internal teams and SAP Concur support, maintain documentation and controls, support audits, and deliver training. The role also improves travel and expense processes and supports integrations with HR, identity management, corporate card, accounting, and ERP systems.

Leads a team supporting GDS administration, configuration, scripting, automation, queue management, agent setup, integrations, and operational troubleshooting. The role serves as the escalation point for complex system issues, maintains PCCs, OIDs, profiles, permissions, and workflows, and partners with travel operations and technology teams on testing, enhancements, documentation, and process improvements.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Own and maintain a 10-bay QNAP NAS and Dropbox Business integration for secure footage storage and collaboration. Responsibilities include configuring storage, managing remote access and permissions, establishing file workflows, creating and testing independent backups, troubleshooting systems, and documenting setup and recovery procedures. The role begins with a systems review and approved remediation, followed by ongoing maintenance and support.

Supports employees with everyday technology needs, including laptop, account, and application setup and maintenance. Assists with support requests, troubleshoots common technical issues, contributes to IT documentation and projects, and collaborates across the organization. The intern gains hands-on exposure to IAM, MDM, project management solutions, troubleshooting, and security practices while working hybrid in Midtown Manhattan.

Provide frontline technical support for clients by resolving software issues, administering Windows and VMware infrastructure, supporting identity and access management, troubleshooting Remote Desktop Services and SQL Server, and developing PowerShell automation. The role also handles customer communications, escalations, documentation, training materials, and workflow improvements involving HR, payroll, and accounting systems.

Own day-to-day IT operations, service management, endpoint security, identity and access administration, cloud infrastructure support, vendor and MSP oversight, business-unit technology integrations, and SOC 2 or other audit readiness. The role manages Microsoft 365, Google Workspace, AWS, Azure, endpoint tools, security platforms, device compliance, operational documentation, procurement, and technical evidence across multiple business units.