Top Operations & Support Jobs in Pittsburgh, PA

Provide first-line customer support for EV charging infrastructure issues. Investigate charger logs and histories, troubleshoot and resolve common problems, onboard customers and chargers, establish OCPP and cellular connections, reproduce and escalate bugs, coordinate with charger and vehicle OEMs, and develop support runbooks. The role requires clear communication, autonomy, technical problem-solving, and experience with ticketing platforms and AI tools.

Provides overnight customer service and operational support for exchange members. Monitors and troubleshoots trading and clearing systems, investigates issues using internal and external tools, logs and responds to tickets, and coordinates resolutions across internal and external teams. The role requires trade desk or exchange operations experience, knowledge of U.S. equity markets, FIX and SBE protocol support, real-time monitoring, and basic SQL, Groovy, or Python querying.

Supports customer operations by improving data quality, consistency, and usability across Salesforce, ServiceNow, MyAlkami, and PingIdentity. Audits data flows, identifies record issues, documents integrations and processes, refines intake forms, supports dashboards and data cleanup, and participates in user acceptance testing. Collaborates with cross-functional stakeholders to establish data standards and improve customer and employee workflows. This remote contractor role is designed for recent graduates or career changers with strong organization, communication, and spreadsheet skills.

Create and optimize customer-facing FAQs, Help Center content, SOPs, macros, and workflow documentation. Structure and tag knowledge for AI, LLM, and semantic-search retrieval; collaborate with support, product, and subject-matter teams; and monitor knowledge adoption and search effectiveness. The intake update additionally describes a remote full-stack development project using Kotlin, Java, Ruby, React, architecture, implementation, production support, and Agile/Scrum practices.

One-year internship program for junior and senior students pursuing a master's degree or current master's students. Interns complete meaningful projects related to their majors, collaborate with professionals, develop career skills, and work part-time during the academic year and full-time during summer. Positions span business, technology, engineering, finance, marketing, HR, sales, supply chain, and other disciplines.

Provides technical support for lighting products through phone and email, troubleshoots customer issues, creates technical documentation, supports advanced sales inquiries, and assists with warranty claims. Collaborates with Product Management, Engineering, management, and external product affiliates to maintain accurate product data and timelines. The role requires strong customer service, deductive reasoning, organizational skills, and the ability to understand technical products and manage projects.

Provides onsite and remote desktop and site support for TSA locations. Duties include troubleshooting hardware, software, connectivity, peripherals, and endpoints; installing, configuring, replacing, and validating equipment; handling IMAC and break/fix activities; documenting tickets and assets; coordinating escalations, vendors, logistics, dispatches, and customer communications; and supporting deployments, projects, surge activities, and service continuity.

Supervises workforce management operations, including intraday scheduling, workload analysis, call routing, staffing forecasts, and service-level performance. Leads schedule production, leave and call-out management, staffing reviews, and workload balancing. Collaborates with schedulers and department managers to improve staffing efficiency, develop scheduling enhancements, identify workforce risks, and ensure operational objectives are met. Supports team development, compliance, and adherence to labor agreements and regulations.

General application for current or future opportunities with CAMS, an energy-sector asset management and operations services provider. Applicants may be considered for roles aligned with their skills, experience, and career interests as opportunities become available.

Evaluates and modernizes legal operations workflows through AI-driven automation, vendor spend analytics, billing review, performance dashboards, and standardized reporting. The role manages e-billing and legal spend data, documents workflows and model outputs, supports responsible AI adoption, and partners with legal, finance, procurement, and technology teams on vendor management and operational improvements.