Top Operations & Support Jobs in Pittsburgh, PA

The Revenue Operations Analyst partners with sales leadership to improve revenue performance through data analysis, forecasting, reporting, experimentation, and process optimization. Responsibilities include building dashboards and scorecards, managing sales metrics, supporting territory and quota processes, improving CRM hygiene, analyzing productivity, testing sales strategies, and creating scalable workflows. The role collaborates with Marketing, Finance, and Product and translates complex data into actionable recommendations.

Own and improve SafetyWing’s AI support agent in Intercom Fin by maintaining product knowledge, refining guidance and handoffs, analyzing performance, testing changes, and identifying expansion opportunities. The role coordinates with policy, Product, Engineering, Compliance, and Customer Care teams; evaluates emerging AI support capabilities; manages workflows and procedures; and reports performance insights to leadership.

Own the implementation, administration, and continuous improvement of Ashby’s Support systems. Responsibilities include configuring ticketing workflows, automations, routing, SLAs, escalations, reporting, integrations, and data migrations; evaluating vendors; documenting system architecture; and leading change management, training, and adoption. The role partners with IT, RevOps, Engineering, Workforce Management, QA, Training, and Support Leadership to ensure scalable support operations.

Own customer support across in-app chat and VIP channels, resolving product, billing, integration, and account issues. Reproduce bugs, create engineering tickets in Linear, educate customers, maintain help-center content, manage ticket queues, identify at-risk accounts, and share feature feedback with product and customer success teams. The role requires fast response times, weekend coverage, cross-functional follow-through, and comfort working in a fast-paced startup.

Provides first-line support for law firm clients using records retrieval services. Responds to calls, emails, and tickets; reviews orders and authorizations; tracks request status; resolves blockers; escalates urgent issues; handles PHI in compliance with HIPAA and cybersecurity procedures; routes inquiries to internal teams; and develops playbooks, macros, and knowledge-base content.

Supports client software implementation and production deployment by validating and routing defects, testing applications, configuring and installing systems, creating documentation, and analyzing requirements. Provides client and internal training, demonstrates upgrades and enhancements, and serves as a liaison between clients and internal teams. Requires occasional national travel of up to 15%.

Provides executive administrative support to the CISO, Chief of Staff, and Executive Operations team. Responsibilities include complex calendar management, meeting and event coordination, vendor communication, executive reporting, confidential file management, stakeholder coordination, expense reporting, and occasional personal scheduling. The role is remote, requires East Coast hours, and includes occasional travel to the NYC office.

Own and scale Tailscale’s Product operations, including roadmap health, launch readiness, documentation, onboarding, feature request management, customer insight systems, operating rhythms, and product metrics. Partner with Product, GTM, Support, Data, and company leadership to identify operational gaps, establish standards, influence prioritization, and build scalable systems. The role requires autonomous execution, strategic judgment, cross-functional alignment, and strong communication in a remote-first environment.

Provides Tier 1 technical support to customers through phone, chat, and email. Troubleshoots issues, researches solutions, documents interactions in Salesforce, manages case follow-ups, escalates unresolved problems, and delivers empathetic customer service in a high-volume environment. The role requires strong communication, critical thinking, multitasking, technical troubleshooting, and proficiency with common operating systems, browsers, productivity applications, and devices.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.