Top Customer Success Jobs in Pittsburgh, PA

Leads the scaled Customer Success team, coaching CSMs and managing customer health, renewals, retention, and expansion. Owns digital and 1:many engagement programs, including email campaigns, office hours, town halls, and webinars. Measures adoption, satisfaction, engagement, and retention while using CRM and customer success tools for reporting and outreach. Partners cross-functionally with Marketing, Product, Training, Implementation, Billing, and Support.

Leads and develops a team of Customer Success Managers serving mid-market customers. Owns customer satisfaction, retention, renewals, forecasting, net revenue retention, upsell and expansion outcomes. Acts as executive sponsor for key accounts, resolves escalations, uses customer data to improve experiences, and collaborates with Training, Implementation, Billing, and Support. The role also involves attending industry conferences and managing customer success across a multi-product portfolio.

Support customers throughout their lifecycle by driving adoption, retention, and satisfaction. Monitor customer health and usage metrics, prepare business reviews and enterprise reporting, surface feedback, support sales and implementation handoffs, assist with expansion and advocacy, and create customer education and enablement resources. The role requires cross-functional collaboration and occasional customer travel.

Owns post-sale customer relationships throughout onboarding, implementation, renewal, and expansion. Manages account plans, retention, churn prevention, upsell opportunities, business reviews, escalations, and customer feedback. Supports migration to and adoption of the GateWay platform while coordinating with Sales, Product, Operations, Compliance, Finance, and Delivery teams. Maintains Salesforce records and helps improve Customer Success processes.

Own outcomes for a portfolio of RelativityOne subscription accounts by driving adoption, value realization, renewals, and ROI documentation. Monitor health scores and adoption signals, proactively remediate risks, maintain Gainsight records, and deliver onboarding, training, and targeted customer engagements. Use AI tools to create communications, analyze usage patterns, and scale customer programs. Partner with Sales, Adoption Services, and internal teams to improve customer outcomes and contribute to playbooks.

Manage post-sale advertising accounts from kickoff through campaign wrap, coordinating production, launches, reporting, optimization, and client communications. Support pre-sale media planning, proposals, RFP responses, renewals, and growth opportunities while partnering with sales and cross-functional teams. Use campaign analytics to recommend improvements, build retention strategies, and deliver strong client experiences. The role requires digital campaign execution experience, organization, communication, problem-solving, and the ability to manage multiple campaigns independently.

Manages key client accounts for a healthcare technology company, serving as a trusted advisor and primary contact. Responsibilities include nurturing relationships, improving satisfaction and retention, identifying account expansion opportunities without sales prospecting, developing account plans, coordinating issue resolution, analyzing account data, preparing reports, and presenting strategic recommendations. The role requires experience with major pharmaceutical companies, executive-level relationship management, organizational change adoption, and communicating measurable business value.

The Customer Success Manager will engage with enterprise finance leaders, driving value from AI solutions and managing customer success initiatives to enhance renewals and partnerships.

Supports Customer Success Managers and customers through webinar and event coordination, platform customizations, product adoption analysis, content collaboration, and process improvement. The role manages global schedules, supports live virtual events, coordinates with cross-functional teams, launches customer engagement features, and identifies workflow and automation improvements to increase team efficiency and customer value.

Own a portfolio of mid-market healthcare customers using an EHR platform, driving retention, expansion, adoption, and measurable business outcomes. Lead consultative workflow discussions, business reviews, escalations, risk mitigation, renewals, and expansion opportunities. Partner cross-functionally with Product, Engineering, RCM, Support, and Sales while maintaining customer health and forecasting data in Salesforce or another CRM.

Own customer success, retention, renewals, and expansion for 14,000+ unassigned small-business accounts. Build scalable digital engagement programs including email campaigns, webinars, educational content, and self-service renewal workflows. Analyze account health, usage, campaign, NPS, and renewal data to prioritize outreach and mitigate churn. Partner cross-functionally with Marketing, Product, Enablement, and Sales while reporting on portfolio performance and improving digital customer-success playbooks.

Owns post-sale outcomes for enterprise customers, including onboarding, adoption, customer health, renewals, escalations, QBRs, and expansion opportunities. Builds relationships across security, IT, legal, HR, procurement, and executive teams. Guides customers on insider risk, data protection, and security initiatives while coordinating cross-functional delivery, maintaining account health records, and ensuring evidence-based renewal readiness.

Leads customer success for Care Delivery accounts across health plans, providers, employers, and partners. Manages account managers, drives retention, renewals, expansion, product adoption, customer governance, executive relationships, implementation tracking, QBRs, and customer advocacy. Standardizes success processes and recruits, trains, and develops the account management team.

Support customers through Intercom, Slack, phone, and email while helping them maximize platform value. Read API documentation, understand SaaS tools and customer data foundations, troubleshoot technical issues, and participate in an on-call rotation. Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to improve customer experiences. The role requires strong communication, discovery, organization, adaptability, technical curiosity, and a willingness to learn SQL.

Provide technical customer support and guidance across Intercom, Slack, phone, and email. Help users maximize platform value by understanding API documentation, SaaS tools, data fundamentals, and SQL. Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. Conduct customer discovery, communicate solutions, adapt to changing needs, and participate in an on-call rotation for critical support.

Own retention, renewal, and expansion for a portfolio of health system partnerships. Build executive relationships, define clinical, operational, and financial success metrics, lead business reviews, identify risks, support adoption, and represent customer needs in product and data science decisions. Help develop scalable customer success playbooks in a fast-growing healthcare AI company.

Own technical and strategic success for complex enterprise accounts post-sale. Lead deployments, integrations, governance approvals, escalations, strategic reviews, and expansion opportunities while coordinating customers, Product, Engineering, Sales, Support, and external technology teams. Translate customer requirements into success plans and product insights, manage technical risks, influence roadmap direction, and mentor Customer Success colleagues. The role requires substantial cybersecurity expertise, enterprise SaaS experience, executive communication, and ownership of complex customer outcomes.

Deploy and scale AI voice agents for enterprise customers. Build conversation flows and integrations, debug APIs, webhooks, SIP, telephony, authentication, latency, and production issues, and work in customer codebases when needed. Partner with Product and Engineering to address product gaps, support customer growth, and launch new use cases. The role requires Mandarin and English fluency, strong technical problem-solving, customer communication skills, and Pacific Time overlap.

Leads strategic revenue transformation for enterprise customers using Gong’s AI Operating System. Partners with senior stakeholders to architect workflows, drive adoption and change management, quantify ROI, and deliver measurable revenue outcomes. Owns renewal and expansion strategies while collaborating cross-functionally to improve the customer journey, engagement, retention, and growth.

Leads a pooled Customer Success team supporting a shared portfolio of customers. The manager coaches CSMs, manages coverage and capacity, drives onboarding, adoption, renewals, retention, and expansion, and establishes repeatable customer success plays. They use portfolio health metrics, CRM and customer success tooling, documentation standards, and automation to improve scalability. The role also partners with Sales, Renewals, Support, Product, and Professional Services to address customer risks and improve the overall customer journey.

Own a portfolio of mid-market and enterprise customers, driving adoption, measurable outcomes, renewals, retention, and expansion. Develop success plans, manage escalations, lead executive business reviews, and identify upsell opportunities. Partner cross-functionally with Sales, Support, Engineering, Product, and Marketing to resolve issues and improve customer experience. Use Salesforce, Planhat, analytics, automation, and AI-assisted workflows to scale impact. Mentor CSMs and improve customer success processes.

Serves as a strategic customer advisor, building relationships, driving adoption, developing success plans, supporting renewals, and identifying growth opportunities. Provides customer training, conducts health checks, analyzes usage data, and advocates for customers during high-severity issue resolution. The role supports Cengage customers across Tennessee and requires 20–30% travel by air and car.

Own strategic customer relationships and account outcomes across complex healthcare and government accounts. Drive platform adoption, value realization, retention, renewals, expansion, and risk mitigation. Lead executive stakeholder conversations, business reviews, escalations, and cross-functional customer initiatives. Use customer and platform data to develop success plans, improve workflows, identify opportunities, and advocate for customer needs. Serve as a thought partner and resource to peers.

Lead a team of three Account Managers while owning customer lifecycle management, strategic relationships, onboarding, health monitoring, escalations, retention, and expansion. Coach team members, maintain HubSpot data quality, identify churn risks, partner with Growth, Product, and Professional Services, and develop expertise in homelessness-response technology and services.

Own post-sales customer outcomes for a technical SaaS platform. Lead onboarding, architecture workshops, integrations, success planning, adoption, business reviews, renewals, and expansion. Build relationships with executives, platform engineers, and DevOps teams while providing credible guidance on Kubernetes, RBAC, tenant isolation, and cloud infrastructure. Identify risks and growth opportunities, articulate business value, and advocate for customer needs internally.