Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned tasks.

Handles first-party homeowner property claims from investigation through resolution. Responsibilities include assessing liability and damages, interpreting policies, making coverage and payment decisions, managing claim workloads, communicating with policyholders, agents, contractors, and vendors, reviewing estimates and engineering reports, documenting claim files, and resolving complex claims up to $100,000. The role is fully remote within eligible U.S. states, with some travel required.

Owns Salesforce CPQ configuration, approval processes, automation, custom objects, reporting, data quality, integrations, troubleshooting, and deployments. Partners with Sales, Sales Operations, Marketing, and leadership to translate business needs into scalable solutions. Responsibilities include QA/UAT, data imports and deduplication, connected sales technology management, documentation, user training, and leading Salesforce projects.

Own the end-to-end lead management lifecycle, including capture, enrichment, qualification, scoring, routing, sales handoff, disposition, and recycling. Establish governance, business rules, SLAs, controls, and performance metrics; optimize workflows and integrations; resolve data quality and lead-flow issues; and partner with Sales, Marketing, Data Science, IT, and Analytics. Manage and develop a small team while overseeing operational priorities, testing, documentation, and continuous improvement.

Manage operational data, work requests, ticket tracking, data validation, and reporting. The role requires advanced Excel analysis, familiarity with Jira, ServiceNow, or Azure DevOps, strong organization and problem-solving skills, and the ability to manage priorities independently. Basic SQL knowledge, SOP and process documentation, and operational reporting experience are preferred. This is a remote position.

Part-time administrative assistant responsible for migrating data between SharePoint environments, supporting digital and IT-related tasks, managing Meta Ads and Google Ads campaigns, and performing basic video editing. The role requires advanced English, strong technical skills, independence, attention to detail, and availability during Mountain Time hours. It is a one-month remote project for a Latin America-based professional, with possible extension.

Provides remote administrative and virtual assistant services for multiple clients, including scheduling, email management, lead conversion, research, data entry, and project execution. The role requires strong communication, independent problem-solving, deadline management, adaptability, and comfort learning web-based applications and AI tools. Assistants manage 2–5 ongoing clients on flexible weekday schedules, with typical project turnaround times of one to two days.

Leads customer support performance across phone, chat, and email channels. Owns SLAs, AHT, CSAT, NPS, quality, retention, and State Program KPIs. Manages and develops Support Specialists through coaching and performance management, handles escalations and risk mitigation, conducts quality calibration, and partners cross-functionally on process improvement, documentation, operational strategy, and scalable support practices.

Own strategy and daily operations for Vanta’s mid-to-late funnel upmarket sales motion. Lead opportunity management, forecasting, complex deal structuring, contracting workflows, Rules of Engagement, and cross-functional process improvements. Partner with Sales, Deal Desk, Finance, Legal, and GTM Systems teams to improve seller effectiveness, conversion, sales efficiency, and revenue predictability. Diagnose funnel friction, guide complex deals, align stakeholders, and implement scalable operating-model improvements.

Leads and supports internal IT operations for a globally distributed workforce. Manages a small IT team, oversees infrastructure and systems, improves identity, device, and SaaS tooling, partners across departments on onboarding and security, supports SOC 2 and ISO 27001 compliance, and establishes scalable processes, SLAs, ticketing workflows, and documentation. This is a hands-on player-coach role focused on reliability, security, efficiency, and employee experience.