Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Leads IT operations across change management, service desk, end-user support, incident and problem management, infrastructure monitoring, operational security, compliance, vendors, assets, and team development. Chairs the Change Advisory Board, oversees 24/7 operations, manages audit readiness for SOC and PCI controls, drives SLA and uptime performance, and provides executive-level operational reporting. This remote leadership role requires building scalable processes and developing a multifunctional IT operations team.

Process and reconcile daily payment transactions, investigate payment failures, manage recurring billing, refunds, credits, chargebacks, and disputes. Monitor fraud and compliance risks, prepare operational and financial reports, configure billing platforms, and support loss-prevention initiatives. The role also serves as a billing escalation point for Customer Care, collaborates with Finance and Engineering, and handles administrative and project requests.

Provide remote administrative support including calendar and email management, preparing reports and presentations, conducting research, compiling data, and performing general administrative tasks to ensure efficient office operations.

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Lead and build BROADMIND's operations: create scalable processes, ensure legal/regulatory compliance, oversee day-to-day operations, analyze data to guide decisions, negotiate contracts, identify growth and partnership opportunities, and shape company culture while working closely with the CEO and executive team in a hands-on, zero-to-one environment.

Investigate, evaluate, negotiate, and settle moderate- to high-complexity property and casualty claims. Responsibilities include determining coverage and liability, evaluating damages and reserves, managing defense counsel and experts, developing settlement strategies, identifying subrogation and risk-transfer opportunities, documenting claim activity, communicating with insureds and stakeholders, and monitoring excess claims. The role requires six or more years of claims-handling experience, state licensing, strong communication skills, and knowledge of insurance regulations and civil procedure.

Owns the operational systems and workflows supporting school programs, including data integrity, roster synchronization, user accounts, dashboards, program launches, lesson publishing, teacher materials, surveys, reporting, communications, and routine support. The role partners with Product, Program, and Communications teams to improve processes, troubleshoot issues, and build scalable infrastructure for student and school experiences.

Provide technical support and onboarding for customers building and troubleshooting integrations with third-party applications. Triage issues, debug API requests, authentication, and data-formatting problems, guide users through low-code and developer tools, and collaborate with Engineering, Product, and Account Management. Communicate customer trends internally while delivering an exceptional customer experience on a fully remote team.

Provide frontline email, phone, and chat support to marina operators and boaters. Diagnose software and accounting issues, troubleshoot QuickBooks and Xero integrations, document escalations, maintain product knowledge, identify recurring problems, support payment workflows, surface product and growth insights, and improve internal documentation and processes.

Provide chat, email, and phone support for healthcare software users, including inquiry triage, issue prioritization, escalation, case follow-up, and resolution. Serve as a subject matter expert on software workflows and pharmaceutical manufacturer policies, while maintaining SLAs and documentation standards. Contribute to incident response reviews, knowledge base development, process improvement, client launches, and onboarding materials.