Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Owns Fireworks’ marketing operations infrastructure, including marketing technology, data architecture, lifecycle management, lead scoring, attribution, analytics, governance, planning cadences, budgeting, vendor management, and cross-functional program management. The role ensures reliable pipeline reporting, efficient campaign operations, compliant data practices, aligned marketing priorities, and executive visibility into performance, capacity, and spend.

Advise as an outbound Playbook Architect: design multi-channel, intent-driven outbound sequences, write copy frameworks and AI prompt logic, and deliver ready-to-launch playbooks that maximize replies and booked meetings. Work asynchronously as an equity-bearing advisor while keeping a full-time job.

Lead administration of Microsoft 365, Google Workspace, SaaS applications, Azure identity, and cloud infrastructure in a fully cloud-based organization. Provide Level 2/3 service desk escalation, execute migrations and cybersecurity projects, establish IT service processes, manage assets and vendors, and support onboarding, offboarding, incident response, change management, and M&A initiatives. The role partners with IT leadership and may help build and manage a growing internal technical team.

Provide phone, email, and chat support to healthcare clinics using Verse Medical. Resolve ordering, product, shipping, and documentation issues; coordinate escalations with operations, billing, and customer success teams; guide product selection and order workflows; maintain accurate ticket records; update knowledge resources; and advocate for clinics and patients through empathetic, timely communication.

Own revenue operations reporting, analytics, and business performance insights. Lead strategic initiatives that improve revenue, growth, conversion, efficiency, and contractor network performance. Partner with Sales, Product, Engineering, Finance, and CX to turn data into shipped solutions, automate recurring workflows, manage vendor and cost visibility, and support leadership, board, investor, and sales reporting.

Analyze retailer sales, SKU, inventory, forecasting, product assortment, market trends, and product-level profitability. Prepare forecasts, P&L statements, POS reports, and ad hoc analyses, presenting insights to internal teams and retail customers. Collaborate with Sales, Marketing, Commercial, Buyers, and Inventory Planning teams. Identify process inefficiencies, document best practices, and implement scalable improvements.

Provide advanced Tier 2 technical support for SolarWinds monitoring and infrastructure software: troubleshoot escalated cases across network, system, security, and database environments; partner with engineering; create documentation and KB articles; mentor Tier 1; and advise customers on configuration, integrations, and best practices to ensure long-term success.

Administers and improves the Salesforce platform, including user access, configuration, automation, data quality, reporting, testing, releases, governance, and support. Gathers business requirements, translates operational needs into scalable solutions, troubleshoots issues, trains users, maintains documentation, and monitors adoption. Collaborates with developers and stakeholders on integrations, enhancements, deployments, and third-party applications such as Certinia, MuleSoft, Conga, Egnyte, and Concur.

Placeholder posting for unsolicited or opportunistic resumes. No defined role, responsibilities, or requirements; used to collect candidate resumes for future opportunities.

Provide first‑contact remote IT support for company employees (85% general tech support, 15% Tier 1 enterprise AI tool support). Troubleshoot, document, and resolve device, software, and access issues; escalate when needed; assist with AI account provisioning, FAQs, and runbook-driven resolutions. Support macOS/iOS and mobile devices, coordinate with vendors, and contribute to knowledge base and onboarding/offboarding workflows.