Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.

Lead the corporate IT organization, including helpdesk and IT engineering, while aligning technology with strategic business goals. Define the IT vision, roadmap, metrics, budget, and resource allocation; drive AI automation, operational excellence, employee engagement, and continuous improvement. Partner with senior leaders and teams including HR Tech, Security, PMO, and Helpdesk to prioritize initiatives and deliver scalable solutions. Manage hybrid and international teams while developing talent and maintaining IT as a service-oriented strategic partner.

Administer Epic’s corporate identity, access, endpoints, applications, devices, and employee IT support. Manage onboarding and offboarding, access reviews, authentication and device standards, MDM provisioning, asset inventories, procedures, and audit evidence. Support SOC 2 or similar compliance activities, security reviews, and incident response while partnering with infrastructure and people operations. This is a fully remote, US-based role supporting a global engineering team.

Supports retail mortgage operations and sales systems through basic configuration, user administration, ticket resolution, troubleshooting, defect testing, outage communications, quality checks, user acceptance testing, and post-production validation. The role also assists with training materials, gathers user feedback, supports process improvements using automation and Lean concepts, and collaborates with senior analysts and geographically dispersed teams.

Provide remote technical support for OneStream and other financial management applications, triage and resolve product/configuration issues, submit bugs, update knowledge base, collaborate across teams, and maintain strong customer relationships during Pacific Time business hours.

Provide remote technical support by responding to end-user inquiries and resolving issues with telecommunications networks, hardware, and core business applications. Isolate problems, coordinate with internal teams and vendors, follow up with users, and maintain documentation.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Lead administration of Microsoft 365, Google Workspace, SaaS applications, Azure identity, and cloud infrastructure in a fully cloud-based organization. Provide Level 2/3 service desk escalation, execute migrations and cybersecurity projects, establish IT service processes, manage assets and vendors, and support onboarding, offboarding, incident response, change management, and M&A initiatives. The role partners with IT leadership and may help build and manage a growing internal technical team.

Manage Salesforce environments, integrations, support queues, troubleshooting, maintenance, and administrative configuration. Configure workflows, approval processes, fields, layouts, record types, flows, dashboards, and reports. Translate business needs into Salesforce solutions, document changes, support testing and deployments, resolve user issues, and train end users. Partner with Salesforce professionals, IT teams, functional leaders, vendors, and the Business Transformation team on system enhancements and implementation activities.

Provide Tier 2 technical support for SolarWinds monitoring and infrastructure products: troubleshoot escalated cases across network, system, security, and database environments; collaborate with Tier 3 and engineering on bugs and workarounds; create documentation and knowledge base articles; mentor Tier 1; and guide customers on configuration, integrations, and best practices to improve product reliability and satisfaction.