Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide Tier 1 technical and administrative support to patients, providers, and pharmacies via phone, chat, and email. Troubleshoot platform issues, assist with onboarding, handle payments and records, document interactions in Zendesk, and escalate to Tier 2 or clinical teams as needed while maintaining HIPAA compliance and excellent customer service.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

Provide overnight technical support for merchants and partners: troubleshoot software and network issues, install and upgrade software, create and update documentation, prepare technical reports, coordinate cross-functional resolution, and recommend system/process improvements.

Provide Tier 2 application and user support for Third-Party Originations (TPO) channels, troubleshoot system/workflow issues, coordinate fixes with IT and vendors, support implementations and releases, perform system administration, monitor application health, document processes, and train internal and external users to ensure efficient loan manufacturing and strong service levels.

Provide first-level support and day-to-day administration of ATC core storage, compute, and virtualization services. Troubleshoot issues, provision environments for labs/POCs/demos, monitor critical services, document solutions, respond via ServiceNow/email/IM, and assist engineers and stakeholders on multiple simultaneous projects.

Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.

The Senior Incident Manager leads incident response for AI infrastructure, coordinating teams to resolve critical incidents, conducting post-incident analysis, and improving operational resilience across systems.

The Operations Support Engineer maintains software systems, resolves customer issues, and supports operations in genomic technologies, collaborating with cross-functional teams and ensuring regulatory compliance.

As an IT Support Engineer, you'll manage hardware and software requests, build automations, handle user account management, and support IT security initiatives while advocating for technology solutions.

Key responsibilities include troubleshooting complex technical issues, mentoring junior team members, streamlining processes, and ensuring quality assurance in IT support.