Top Customer Success & Experience Jobs in Philadelphia, PA

Lead Babylist's global support organization (100+ people), set strategy and operating model, design AI-human workflows, own policies/SLAs, partner cross-functionally (Fulfillment, Ops Eng, Finance, Marketing), and continually evolve org structure and staffing to improve customer experience and efficiency.

Serve as the highest technical escalation for Benefits Administration issues: reproduce and investigate complex customer problems using logs, APIs, SQL, and integrations; perform root cause analysis; validate fixes; and collaborate with Product, Engineering, Customer Success, and Support to drive resolution and improve processes.

Build and maintain relationships with high-value players through proactive outreach, personalized communications, and timely issue resolution. Drive engagement, reactivation, and retention using player insights and industry knowledge. Collaborate cross-functionally, monitor engagement trends, gather feedback, and ensure VIP program compliance and responsible gaming standards.

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Serve as senior relationship owner for high-value Coinbase customers: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface feedback and trends to improve processes, and partner cross-functionally to deliver measurable improvements in satisfaction, retention, and product use.