Top Healthtech Customer Success & Experience Jobs in Philadelphia, PA

Supports enterprise customers at provider and site levels by managing implementations, configuring the platform, coordinating QA and go-lives, delivering training, troubleshooting software and hardware issues, and driving adoption, satisfaction, health scores, and ROI. Builds stakeholder relationships, gathers product feedback, supports QBRs, and collaborates with Enterprise CSMs, Product, and Tech Support. Requires travel throughout Missouri, up to 50% of the time.

Manage a portfolio of mid-market SaaS client accounts, driving retention, renewals, expansion, satisfaction, and advocacy. Develop account growth and retention plans, assess client health, provide consultative guidance, conduct business reviews, configure and demonstrate platform functionality, train users, and support solution adoption. Maintain CRM data, collaborate cross-functionally, identify upsell opportunities, and serve as the client voice internally.

Leads an Account Management team serving healthcare patient engagement clients. Responsibilities include driving retention and revenue growth, managing client relationships, forecasting and renewals, overseeing service delivery, supporting sales and business development, developing employees, resolving client issues, and sponsoring strategic projects. The role requires collaboration across client services, sales, finance, operations, and product teams, along with travel to meet key client stakeholders.

Provides bilingual Spanish-English customer support for the CompliancePro SaaS platform through phone, email, and chat. Resolves technical, product, process, and compliance questions; assists with navigation, contractor account changes, and mergers. Documents cases in Salesforce or a CRM, monitors customer health, supports product adoption, escalates issues, and collaborates internally to improve customer experience and support processes.

Leads mid-market employer implementations from pre-sale planning through launch and handoff to account management. Builds project plans, coordinates enrollment readiness, manages eligibility data and integrations, trains employers and administrators, develops communication strategies, resolves issues, and collaborates across Sales, Product, Operations, Support, Compliance, and Account Management.

Own a portfolio of SaaS client accounts from implementation through renewal and expansion. Lead integrations, coordinate cross-functional workstreams, monitor engagement and outcomes data, conduct executive business reviews, manage risks, and communicate recommendations. Build account strategies, support retention and growth targets, negotiate renewal and pricing conversations, and represent client feedback internally. The role requires strong organization, executive communication, data interpretation, and the ability to quickly learn technical products and implementation processes.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Own post-sales customer relationships from contract signing through implementation, renewals, and expansion. Manage onboarding, resource allocation, project finances, SOWs, delivery coordination, escalations, customer reviews, and satisfaction. Partner with sales, Agile Leads, and technical teams to ensure successful implementations, identify upsell opportunities, and align deployments with customer objectives. Healthcare technology, interoperability, FHIR, and HL7 experience are preferred.

Lead SaaS onboarding for veterinary hospitals from kickoff through go-live. Coordinate timelines, logistics, stakeholders, readiness checks, integrations, configurations, technical validation, and handoffs. Train hospital teams on care plan workflows and collaborate with Success, Engineering, Product, Support, and vendors to resolve launch requirements and improve implementation processes.

Resolve customer technical issues within SLA, troubleshoot web applications and data-related problems, and maintain high customer satisfaction. Collaborate with R&D, Product, Customer Success, and Medical teams on complex escalations. Improve support processes, document solutions in the knowledge base, and contribute to troubleshooting methodologies. The role requires SQL and data analysis expertise, customer-facing communication, project management, and preferably programming and healthcare industry experience.