Top Cybersecurity Customer Success & Experience Jobs in Philadelphia, PA

The Technical Account Manager will support enterprise customers, optimize cloud file data platform use, and ensure customer success through technical guidance and collaboration with engineers.

Owns customer retention and expansion across a portfolio of accounts. The Renewals Manager engages customers before renewal, drives value-based conversations, analyzes usage and health data, identifies churn and expansion opportunities, and coordinates renewal execution across Sales, Finance, and Legal. The role also develops scalable engagement frameworks, presents pipeline insights to leadership, and partners with Account Executives and technical customer success teams in a B2B technology environment.

Manage enterprise and mid-market customer relationships from implementation and onboarding through adoption, value realization, renewals, and expansion. Lead integration reviews, business reviews, success planning, escalations, and executive communications. Collaborate with engineering, support, and product teams to resolve issues and identify upsell opportunities. Maintain customer records in Salesforce and Planhat while helping scale customer success processes in a fully remote environment.

Leads and develops a team of 5–10 Client Success Managers while managing strategic customer accounts. Owns retention, renewals, churn prevention, expansion, forecasting, customer health, and executive escalations. Partners with Sales, Deployment, Support, Operations, Engineering, Product, and executive leadership to improve customer outcomes and scale client success processes. Drives territory strategy, team performance, onboarding, coaching, reporting, and cybersecurity customer engagement.

Lead and develop the customer support organization, using AI-assisted workflows to improve triage, resolution speed, customer experience, and retention. Analyze support data, manage escalations, partner with Product and Engineering on systemic improvements, and align support performance with account health, renewals, expansion, NRR, and GRR. Regularly engage high-value customers while hiring, coaching, and developing a customer-focused team.

Manage post-sales relationships with federal customers through onboarding, adoption, enablement, renewals, and expansion. Lead customer kickoffs, architecture planning, business reviews, success plans, feature education, and renewal-risk mitigation. Collaborate with Customer Success Engineering, Sales, Marketing, R&D, and executives to support customer goals, identify expansion opportunities, and maintain accurate customer records in Catalyst and Salesforce.

Own technical relationships for strategic enterprise and commercial accounts across the customer lifecycle. Develop success plans, drive activation and adoption, conduct health assessments and architecture reviews, evaluate recovery readiness, facilitate resilience simulations, identify risks and expansion opportunities, and prepare executive business reviews. Provide strategic guidance on data protection, cyber resilience, cloud adoption, and infrastructure modernization while partnering with Sales and internal teams to support renewals and measurable customer outcomes.

Own strategic relationships with enterprise customers, guide deployments and architecture, lead business reviews and technical workshops, drive measurable outcomes, support renewals and expansions, mitigate account risks, and advocate for customer needs with Product and Engineering. The role also includes troubleshooting Kubernetes-based solutions, executive engagement, cross-functional issue resolution, mentoring junior team members, and internal enablement.

Own strategic customer relationships and guide large enterprise organizations through post-onboarding cloud security adoption. The role connects Wiz’s value to customer initiatives, drives product adoption and expansion, coordinates Sales, Support, Success, Product, Engineering, and customer teams, and advises stakeholders from technical teams to CISOs. Responsibilities include transformation project management, governance, training, business case and TCO analysis, tool consolidation, milestone definition, blocker removal, and ensuring secure workload migrations and successful Wiz implementation.

Own success for enterprise customers by delivering security-focused enablement, projects, advisory services, training, workflow development, and strategic success plans. Manage escalations, support issues, business reviews, customer value communication, and product feedback while integrating threat intelligence into security operations. Maintain account documentation in Zendesk, Gainsight, and JIRA, support at-risk accounts, engage technical and executive stakeholders, and travel at least 30%.