Top Cybersecurity Customer Success & Experience Jobs in Philadelphia, PA

Lead a sales support team ensuring timely execution and quality service delivery. Responsibilities include performance monitoring, team management, and cross-department collaboration.

Manage customer consulting projects, enhance client relationships, mentor staff, and implement process improvements for customer service effectiveness.

As a Product Support Analyst, you'll analyze engineering data, develop provisioning technical data, and support spares engineering for the H-47 Chinook aircraft.

Manage a portfolio of dealer clients to retain and grow revenue via product utilization, upgrades, upsells and consultative support. Monitor account performance, resolve risks, deliver trainings, conduct virtual and occasional onsite engagements, collaborate with internal teams, and support new PMs and special projects to drive client success.

Manage a portfolio of dealer clients to protect monthly revenue, drive product utilization, upsell upgrades, and retain accounts. Build relationships, diagnose client issues, recommend solutions, monitor performance, handle at-risk clients, run trainings/webinars, and collaborate with internal teams. Travel to client sites as needed and mentor junior PMs.

Lead the Customer Success department to enhance retention and growth through strategic leadership, team development, and cross-functional collaboration, while managing complex account scenarios and key performance indicators.

Lead the technology strategy for GitLab's global post-sales organization, focusing on systems for Customer Success and Support with an emphasis on Zendesk and integrations with other platforms.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

Manage a team of Technical Account Managers, enhancing customer success through strategic leadership, collaboration, and effective case resolution in the cybersecurity sector.

The Technical Account Manager will support enterprise customers, optimize cloud file data platform use, and ensure customer success through technical guidance and collaboration with engineers.

The Support Specialist will handle customer inquiries, triage issues, maintain high service levels, and collaborate with teams to enhance customer experience.