Top IT Support & Helpdesk Jobs in Philadelphia, PA

Provide advanced second-tier technical support (phone, email, onsite), diagnose complex product issues, conduct onsite and web training, manage cases and status updates, create technical documentation, and identify sales/service opportunities to improve customer experience.

Provides Level 2 technical and application support for dental SaaS, integrated, cloud, on-premise, and legacy systems. Diagnoses issues across operating systems, browsers, networks, databases, and application environments; communicates solutions to dental professionals; documents resolutions; manages escalations; and collaborates with engineering and product teams. The role also contributes to knowledge-base content, troubleshooting automation, escalation analysis, and continuous improvement.

Administer and improve Docebo and related learning technologies supporting sales enablement, customer training, partner education, onboarding, and certification. Responsibilities include platform configuration, governance, permissions, integrations, SSO, SAML, SCIM provisioning, troubleshooting, vendor coordination, reporting, analytics, and AI-enabled learning technology evaluation. The role translates business requirements into scalable solutions, supports global stakeholders, and ensures platform stability, security, performance, data integrity, and user satisfaction.

Leads IT operations across change management, service desk, end-user support, incident and problem management, infrastructure monitoring, operational security, compliance, vendors, assets, and team development. Chairs the Change Advisory Board, oversees 24/7 operations, manages audit readiness for SOC and PCI controls, drives SLA and uptime performance, and provides executive-level operational reporting. This remote leadership role requires building scalable processes and developing a multifunctional IT operations team.

Provide technical support and onboarding for customers building and troubleshooting integrations with third-party applications. Triage issues, debug API requests, authentication, and data-formatting problems, guide users through low-code and developer tools, and collaborate with Engineering, Product, and Account Management. Communicate customer trends internally while delivering an exceptional customer experience on a fully remote team.

Owns and administers Veracity’s Atlassian Cloud environment, including Jira, Confluence, Jira Service Management, Atlassian Guard, Marketplace apps, automations, integrations, dashboards, permissions, governance, and compliance. Partners with technical and business teams to optimize workflows, reduce manual work, improve adoption, document standards, and resolve platform issues.

Lead and develop an IT team to deliver secure, scalable endpoint and infrastructure solutions. Oversee daily operations, project delivery, vendor management, compliance with security frameworks, incident resolution, performance metrics, and budget planning while driving continuous improvement and stakeholder collaboration.

Design, implement, and support scalable multitenant IT solutions; provide second-line support and vendor escalation; automate repetitive processes; maintain technical documentation; evaluate new technologies and support platform integrations for internal teams and external clients.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.