Top IT Support & Helpdesk Jobs in Philadelphia, PA

Manage Salesforce environments, integrations, support queues, troubleshooting, maintenance, and administrative configuration. Configure workflows, approval processes, fields, layouts, record types, flows, dashboards, and reports. Translate business needs into Salesforce solutions, document changes, support testing and deployments, resolve user issues, and train end users. Partner with Salesforce professionals, IT teams, functional leaders, vendors, and the Business Transformation team on system enhancements and implementation activities.

Provide Tier 2 technical support for SolarWinds monitoring and infrastructure products: troubleshoot escalated cases across network, system, security, and database environments; collaborate with Tier 3 and engineering on bugs and workarounds; create documentation and knowledge base articles; mentor Tier 1; and guide customers on configuration, integrations, and best practices to improve product reliability and satisfaction.

Provide first‑contact remote IT support for company employees (85% general tech support, 15% Tier 1 enterprise AI tool support). Troubleshoot, document, and resolve device, software, and access issues; escalate when needed; assist with AI account provisioning, FAQs, and runbook-driven resolutions. Support macOS/iOS and mobile devices, coordinate with vendors, and contribute to knowledge base and onboarding/offboarding workflows.

Serve as final escalation for complex, visible client technical issues; provide advanced troubleshooting for data-driven applications, databases, APIs, Java, Linux, and networking. Liaise with customers and internal teams during implementations, mentor junior staff, maintain shared environments, create knowledge-base documentation, and participate in on-call rotation.

Supports and enhances the organization’s SharePoint Online intranet and Microsoft 365 digital workplace. Responsibilities include SharePoint administration, content management, user support, troubleshooting, governance, permissions reviews, quality assurance, training, documentation, stakeholder engagement, and adoption initiatives. The specialist also supports migrations, identifies usability improvements, and stays current with Power Platform and AI-enabled Microsoft technologies.

Provides advanced helpdesk support for court case management and jury software. Responsibilities include expert triage, ticket prioritization and resolution, application troubleshooting, configuration changes, outage communications, knowledge-base development, data analysis, scripting assistance, and coordination with application and hosting operations teams.

Provide application support for MIP Accounting to clerks, accountants, CFOs and HR/payroll staff via ticketing, phone, web and chat. Troubleshoot errors, replicate issues, provide how-to guidance, create knowledge base content, and escalate or collaborate on resolutions.

Lead and scale Application Support for a B2B SaaS digital banking platform. Own strategy, KPIs, incident management, cross-functional governance, manager development, tooling (ServiceNow/Jira), and client experience to improve stability, reduce incidents, and drive retention.

Provide advanced remote technical support for Ion Chromatography, Sample Preparation, LC/HPLC, and DIA instruments. Troubleshoot hardware, software, and applications using remote diagnostics; collaborate with field service, R&D, product management, and manufacturing to resolve issues, support product introductions, and improve remote resolution while delivering excellent customer service.

Provides first-level support for banking software through phone, email, web, and remote tools. Troubleshoots issues, configures and trains clients, documents solutions, maintains support records, and coordinates with QA, Development, and IT. The role includes customer-site installations, upgrades, occasional overnight travel, after-hours support rotation, documentation updates, and client communication. Strong customer service, technical communication, organization, networking knowledge, and familiarity with Windows are required.