Top Operations & Support Jobs in Philadelphia, PA

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Escalates and resolves advanced customer cases, collaborates with Engineering and Product, analyzes ticket trends, and mentors junior engineers. Builds and optimizes support workflows using Zendesk automation, Superblocks, n8n, Tines, and webhooks while documenting processes and improving operational efficiency.

Provides high-trust administrative and operational support to C-suite and VP executives. Responsibilities include complex calendar management, meeting and event coordination, executive communications, travel and expense management, confidential information handling, leadership operating cadence, note-taking, action tracking, and process improvement. The role requires anticipating executive needs, resolving conflicts, coordinating stakeholders, and maintaining operational effectiveness in a fast-paced startup environment.

Own the configuration, administration, data quality, routing, integrations, imports, and operational health of Salesforce and HubSpot for revenue teams. Manage lead and account assignment, HubSpot-Salesforce data flows, audits, bulk updates, issue triage, testing, change management, and documentation. Partner with Sales, Marketing, Customer Success, and Support while communicating system changes and resolving platform issues within defined SLAs.

Leads the internal IT function and team across strategy, identity, endpoints, networking, collaboration, cloud infrastructure, service management, AI governance, security operations, budgets, vendors, and compliance. Builds scalable technology roadmaps, manages Microsoft 365 and endpoint environments, improves employee experience, oversees business continuity, and partners with executive leadership, Security, Engineering, Finance, and HR.

Archer Review is accepting general-interest applications from contractors interested in future opportunities. The fully remote education technology company employs educators, clinicians, technologists, creatives, and operators supporting medical and nursing students.

Arrange accurate, cost-effective domestic and international corporate travel, including air, hotel, ground transportation, rail, and limousine services. Support travelers and travel arrangers, enforce client travel policies, use preferred suppliers, resolve first-level service and technical issues, and maintain productivity and accuracy standards. The role requires extensive knowledge of GDS platforms, airline ticketing rules, international fares, ticket exchanges, online booking, and corporate travel procedures.

Supports 24/7 sports betting operations by assisting traders, monitoring pre-game and in-play markets, reviewing betting content, testing app functionality, managing sport and competition setups, conducting compliance checks, communicating with data providers, and escalating operational issues. The role also supports customer issue resolution and cross-functional assignments with Compliance, Marketing, and Product. Evening, weekend, and holiday availability is required.

Provides Tier 1 production support for enterprise applications, point-of-sale systems, databases, ETL processes, SSIS packages, data loads, and related platform components. Responsibilities include incident triage, troubleshooting, monitoring, ticket documentation, dealer communication, escalation, deployment support, health checks, knowledge-base maintenance, and preventive problem analysis. The role collaborates with development, DevOps, database, and platform teams to resolve incidents and improve support processes.

Own the architecture, administration, automation, data hygiene, integrations, and strategic evolution of the HubSpot platform. Scope and deliver cross-functional projects, build advanced workflows, manage CRM structures and migrations, support lead scoring and funnel reporting, and maintain Service Hub and subscription workflows. Partner with Sales, Marketing, Customer Success, and Revenue Operations, including HubSpot-to-NetSuite integration initiatives.

Provides Tier 1 production support for enterprise applications, point-of-sale systems, databases, ETL jobs, and data integrations. Troubleshoots incidents using logs, metrics, traces, and SQL; monitors platform health; documents resolutions; communicates with dealers and internal stakeholders; escalates complex issues; supports testing, deployments, configuration changes, and preventive improvements. Maintains knowledge articles and helps users resolve common operational issues.