Overview
As a key member of the Operations Team, the Senior Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
Responsibilities
- Complete domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
- May support multiple accounts, or a dedicated customer
- Operates within detailed procedures
- Interacts with travelers and travel arrangers and provides 1st level of support for customer service and technical issues
- Ensures compliance of a client’s travel policy while utilizing DT preferred vendors
- Adheres to DT standards in delivering customer service including phone and email etiquette, and follows prescribed customer service escalation procedure
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
- This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
Qualifications
- 10+ years of experience providing domestic and international travel arrangements
- High proficiency using one or more GDS
- Experience creating domestic and international multi-segment, multi-destination itineraries
- Must demonstrate thorough knowledge of airline ticketing rules and regulations
- Proficient in producing lowest logical airfare within client’s policy
- Understands international airfares and international ticketing
- Proficient in Internet searches and online booking processes
- Thorough working knowledge of exchanging, reissue of tickets
- Must be able to thoroughly read, understand and follow client travel policies and guidelines
- Excellent communication skills via email and phone
- Superior customer service skills
- Ability to meet and exceed required performance standards
- Accurate and detail oriented
- Work well under pressure and can deal with change and adversity
- Working knowledge of Microsoft Office, including Word and Excel
- Works well independently as well within a group
Benefits Summary
In addition to Medical, Dental, and Vision benefits Direct Travel offers a Total Rewards Package which includes Retirement Plans, Medical, Dental, Vision, Wellness, Rewards and Recognition, Sustainability and Mental Health Support.
About Direct Travel
Direct Travel is one of the world’s largest travel management companies. With a long history of proven market expertise, we blend advanced technology, superior service, and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses. Through Avenir, our intelligent travel management platform, we reduce obstacles and give clients more direct access to content, trusted data, intelligence and global expertise. What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step. For more information about Direct Travel, visit www.dt.com
Direct Travel is an equal opportunity employer
#LI-Remote
Skills Required
- 10+ years of experience providing domestic and international travel arrangements
- High proficiency using one or more Global Distribution Systems (GDS)
- Experience creating domestic and international multi-segment, multi-destination itineraries
- Thorough knowledge of airline ticketing rules and regulations
- Proficiency producing the lowest logical airfare within client policy
- Understanding of international airfares and international ticketing
- Proficiency in internet searches and online booking processes
- Thorough working knowledge of ticket exchanges and reissues
- Ability to read, understand, and follow client travel policies and guidelines
- Excellent communication skills via email and phone
- Superior customer service skills
- Ability to meet and exceed required performance standards
- Accuracy and attention to detail
- Ability to work under pressure and deal with change and adversity
- Working knowledge of Microsoft Office, including Word and Excel
- Ability to work independently and within a group
What We Do
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com. Additionally, Creative Group, a subsidiary of Direct Travel, designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.
