Top Tech Jobs & Startup Jobs in Pensacola, FL

Provide front-line technical support for ServiceTitan customers via phone, chat, email, and screen-share; troubleshoot issues, prevent escalations, build product expertise, and explain marketing and technical concepts clearly while reviewing reports and customer data.

Lead the vision, strategy, and delivery for Communications Intelligence: build a cross-channel communications data platform, reporting, APIs, and Voice Intelligence. Define metrics, drive data quality and observability, design operational dashboards and workforce intelligence, prototype UX, align cross-functional teams, and mentor product peers to improve contact center outcomes and AI-powered insights.

Own and build the greenfield B2C backend: schema-first TypeScript BFF, OpenAPI contracts, Cognito-based auth, Postgres domain models with forced RLS, durable asynchronous operations (transactional outbox, SQS, worker leases), Python worker integration, observability, compatibility/versioning, tests, runbooks, and handoff documentation.

Lead needs assessments and stakeholder engagement to design a centralized conservation data system. Advise on technical platform options, collaborate with IT, produce reports and presentations, and drive adoption across portfolios. May lead project teams and support adaptive management through data strategy and implementation.

Lead and execute statistical and geospatial analyses to quantify and map climate mitigation potential from forests and peatlands. Design analytical workflows, manage projects and partners, create datasets, tools, reports, and deliver trainings and technical support for global conservation initiatives. Communicate results via publications, visualizations, and capacity-building activities; occasional fieldwork and international travel possible.

Analyze contact center workload, forecasts, and performance metrics to build staffing and scheduling plans. Develop schedules, identify deviations and productivity issues, prepare reports, recommend staffing adjustments, maintain schedule records, and support workforce management policies and supervisors to meet service objectives.

Perform complex data analysis and predictive modeling for health management programs using financial, pharmacy, claims, provider, and member data. Cleanse and reconcile data, produce reports via Excel/Access/SQL, monitor trends, gather business requirements, update core systems, present findings to stakeholders, assist training junior analysts, and travel quarterly to Tampa, FL.

Manage full project lifecycle for cross-functional teams: gather requirements, create plans and schedules, manage resources and budget, track risks/issues, ensure deliverables meet quality standards, communicate status to stakeholders, and support project methodology and documentation.

Lead full-cycle recruiting for Go-to-Market sales across US and EMEA, support cross-functional hiring, develop sourcing and employer-branding strategies, manage ATS records, and own summer internship recruitment.

Own post-sales relationships for a portfolio of SaaS accounts, drive adoption and outcomes with technical sponsors, run and scale onboarding and lifecycle events, produce reusable enablement content, represent customers to Engineering and Product, and partner regionally to grow the business while keeping current on Honeycomb products.

Own day-to-day accounting for a fast-growing healthcare SaaS startup: run month-end and year-end close, journal entries, reconcile GL, manage revenue/billing, AP/AR, corporate card and payroll (Ramp, Rippling), ensure data integrity across Campfire, Salesforce and Replit, and drive systems, automation, and AI-driven efficiencies.

Maintain and refine the company financial model, produce scenario and ROI analyses, build KPI dashboards and board presentations, translate large datasets into management insights, support fundraising, and use AI tools to automate reporting and decision support.

The Sr. Data Modeler designs and implements data architectures, optimizes SQL queries, and develops data pipelines to support analytics initiatives ensuring scalability and alignment with business needs.

Design and develop performance-based learning solutions (eLearning, video, instructor-led, blended) using adult learning principles. Work with stakeholders and SMEs to gather content, deliver on timelines, ensure brand and accessibility standards, evaluate training effectiveness, update content, and run train-the-trainer sessions.

Lead strategic relationships with FedRAMP federal accounts, guiding onboarding, adoption, renewals, and expansion. Act as trusted advisor on Magnet products and FedRAMP controls, coordinate cross-functional teams, run executive business reviews, mitigate risk, and drive measurable customer outcomes and advocacy.