Top Tech Jobs & Startup Jobs in Palm Bay-Melbourne-Titusville,

Manage high-volume inbound and outbound customer engagements for SMB accounts, leading consultative retention, contract, pricing, and objection-handling conversations. Diagnose customer needs, use account data to drive decisions, document interactions accurately, and collaborate with Sales, Support, Product, and Finance. The role focuses on customer outcomes, retention, platform adoption, escalation support, and surfacing customer and competitive insights.

Lead Toast’s high-volume customer training team across U.S. and international markets. The role owns training strategy, scalability, quality standards, scheduling, capacity planning, team development, stakeholder alignment, and data-driven program improvement. It also guides AI adoption in live training, content development, and trainer coaching while partnering with Customer Success, Product, Marketing, Learning Design, and Enablement teams to improve customer adoption and retention.

Own Toast’s Voice of the Customer program across customer segments, analyzing NPS, CSAT, CES, qualitative feedback, and business metrics. Identify root causes of customer pain, develop data-driven recommendations, improve CX measurement practices, and influence cross-functional teams to prioritize customer-focused solutions. The role also builds listening channels, promotes customer-centric decision-making, and aligns CX priorities with organizational goals.

Leads Blee’s Legal Engineering function, translating advertising, consumer protection, and regulatory requirements into scalable AI review logic. Owns legal frameworks, quality measurement, regulatory updates, customer guidance, product collaboration, and team growth. Partners with legal, compliance, product, implementation, customer success, and AI engineering teams while representing Blee externally. Also supports in-house legal matters, including commercial agreements.

Own and scale Garner’s member payments function, ensuring accurate and timely payments. Build operational processes, tools, reporting, and automation; partner with Product, Engineering, Finance, Account Management, and external stakeholders; resolve complex payment issues; and lead a small team as a hands-on player-coach.

Own a territory of SMB prospects and acquire new GitLab customers through inbound and outbound prospecting. Manage the full consultative sales cycle, from discovery and business-case development through negotiation and close. Build pipeline, meet customer and recurring-revenue targets, collaborate with sales and technical teams, analyze wins and losses, and improve acquisition playbooks. The role also requires learning GitLab’s DevSecOps platform and related technologies.

Own a portfolio of SMB customers, driving onboarding, adoption, renewals, expansion, and retention. Develop account plans, conduct business reviews, identify growth opportunities, close upgrades and cross-sell deals, forecast revenue, maintain CRM data, and analyze churn and expansion trends. The role requires consultative selling, negotiation, executive relationship management, sales-tool proficiency, and collaboration with Customer Success, Renewals, Marketing, Product, and Sales teams.

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.

Advise customers, prospects, and internal teams on best-practice use of LogicMonitor’s observability platform. Remove technical barriers, provide enablement and training, translate customer needs into product and engineering priorities, develop reusable tools and frameworks, and support sales, customer success, professional services, and product teams. The role requires deep IT infrastructure, cloud, virtualization, networking, databases, APIs, troubleshooting, technical writing, and presentation expertise.

Leads the global Customer Operations strategy and portfolio for geographic, product, merchant, and channel expansion. Builds scalable operating models, frameworks, and playbooks; manages cross-functional programs, dependencies, risks, budgets, and post-launch performance. Leads program and process management teams, partners with Product, Engineering, Analytics, Risk, Training, and Service Delivery, and drives governance, change management, continuous improvement, and stakeholder alignment across international markets.

Develop backend tools and systems that improve batch development, testing, workflow efficiency, and reliability. Collaborate with product, infrastructure, design, and analytics teams; break projects into deliverable phases; build scalable, well-tested code; monitor metrics; support system availability and on-call operations; debug code; conduct reviews; and contribute to engineering growth and hiring activities.

Lead the operating foundation for Affirm’s de novo bank. Own Finxact and Savana platforms, deposit and lending operations, launch readiness, controls, reconciliations, vendor oversight, regulatory readiness, and operational resilience. Build and manage the Bank Operations team, establish performance metrics, support audits and examinations, and partner with product, engineering, finance, compliance, risk, fraud, and other stakeholders to deliver reliable banking services.

Lead and scale Customer Success for Webflow’s Source AI platform. Manage strategic enterprise accounts, drive renewals and expansion, guide AI agents from pilot to production, define customer outcomes and ROI, and build playbooks, health metrics, enablement, and AI-powered workflows. Hire and coach the growing team while partnering with Sales, Solutions Architects, and Forward Deployed Engineers to improve adoption, retention, and customer value.

Leads the Buy product pillar, owning catalog, search, sourcing, fulfillment, vendor integrations, marketplace economics, AI automation, and commercial expansion. Builds product strategy, develops a product team, manages cross-functional partnerships, validates customer opportunities, and drives measurable outcomes in purchasing volume, margin, supplier coverage, reliability, and cost-to-serve.

Leads the Pay product pillar across payment experiences, accounts payable automation, reconciliation, credit, and working-capital workflows. Owns product strategy, discovery, delivery, reliability, instrumentation, roadmap prioritization, partner integrations, and post-launch improvement. Partners with Engineering, Design, Payments, Finance, Risk, Security, and Operations to improve automation, accuracy, cost, and customer outcomes while maintaining controls, auditability, and clear decision authority. Also develops product managers and contributes to packaging, adoption, and business-case planning.

Owns enablement for Enterprise and Strategic Account Executives by designing coaching programs, playbooks, certifications, battlecards, and sales training. The role focuses on MEDDPICC, complex deal execution, account expansion, executive alignment, negotiation, and objection handling. Responsibilities include analyzing call recordings, tracking ramp and certification metrics, partnering with sales leadership and top performers, and collaborating cross-functionally to translate product launches into field-ready materials.

Own revenue enablement for Enterprise and Strategic sales teams by designing coaching programs, playbooks, certifications, battlecards, and live training. Reinforce MEDDPICC and improve discovery, executive alignment, negotiation, objection handling, and expansion selling. Analyze call recordings and performance metrics, coordinate the enablement calendar, and collaborate with Product Marketing, Product, Finance, RevOps, and Engineering to support product launches and field execution.

Leads Motive’s internal communications strategy, narrative, and cadence across company-wide forums, executive messaging, video, Slack, intranet, email, and other channels. Advises executives, supports crisis and change communications, aligns internal and external messaging, measures employee sentiment, and improves engagement programs. The role also partners with Corporate Communications, Legal, and People teams and mentors communications talent while remaining an individual contributor.

Leads Motive’s global security compliance, privacy, risk, audit, customer trust, and AI governance functions. Builds integrated controls across ISO, SOC, PCI DSS, FedRAMP, GDPR, and related frameworks; manages audits, privacy operations, international regulatory readiness, customer security reviews, policies, training, and human risk. The role also establishes AI-first automation, AI governance, and a path to FedRAMP while leading a distributed team and partnering across Legal, Engineering, Product, IT, Finance, Sales, and Customer Success.

Leads Motive’s GTM Intelligence and Operations function, managing Salesforce and the broader revenue technology ecosystem. Oversees systems architecture, governance, integrations, licensing, budget, compliance, vendor evaluations, migrations, incident response, and CPQ processes. Manages and develops systems administrators and program owners while partnering with Sales, Marketing, Finance, Legal, Security, Procurement, and Enterprise Systems to support GTM initiatives, platform adoption, and operational continuity.