Top Customer Success & Experience Jobs in Orlando, FL

Lead Client Success, Creator Operations, and Creator Acquisition functions to drive retention, expansion, and supply growth. Scale teams, set KPIs (NPS, retention, TAT, margin), partner cross-functionally with Sales/Product/Engineering, and improve creator sourcing, onboarding, and network strategy to meet demand while protecting margin.

Customer-facing engineer who owns technical success from proof-of-concept to production: installs and operates OpenHands on customer infrastructure, builds integrations and agentic use cases, debugs Kubernetes/containers/networking/CI-CD, runs onboarding and workshops, and feeds product teams with field-driven improvements, demos, and docs.

Provide onsite and virtual training and coaching for athenaNet during client go-live periods, deliver classroom and one-on-one sessions, execute contracted training deliverables, manage heavy travel and logistics, and support client adoption and workflow optimization.

Lead and scale enterprise account management to drive expansion, NRR, and multi-year commercial growth. Directly manage strategic multi-million-dollar accounts, coach and develop AMs, build account strategies and expansion pipelines, partner with Delivery, and create repeatable operating discipline to make account growth predictable and scalable.

Deliver in-person and virtual Fundations and Just Words professional learning and classroom coaching for educators nationwide. Schedule and report assignments, support implementation fidelity, facilitate workshops and certifications, consult with teachers and administrators, represent Wilson at events, and support continuous improvement of coaching and presentation practices.

As a Junior Account Manager, you'll manage client relationships, oversee campaign execution, identify growth opportunities, and coordinate cross-functionally to ensure client satisfaction.

Manage a book of B2B hauler accounts to drive renewals and expansions. Run QBRs, track adoption, forecast renewals, build relationships, source references, and partner with Marketing while using AI-driven briefs and CRM hygiene to reduce admin.

Provide first-line and advanced support for Clubessential products (accounting, payments, membership, reporting, hardware integrations). Troubleshoot payment and device issues, document interactions in CRM, escalate when needed, monitor client health, promote product adoption, and collaborate with product and internal teams to resolve multi-system issues and improve retention.

Serve as the technical point of contact for enterprise HR customers: manage API integrations, data ingestion (HRIS), SQL validation, log and error diagnosis, and drive full lifecycle account outcomes including renewals, expansions, adoption, and product feedback to inform roadmap prioritization.

Own a portfolio of health system and multi-location practice partners as their senior advisor. Develop tailored success plans, drive executive business reviews, quantify ROI, resolve escalations, optimize billing and payer strategy, identify expansions, mentor junior CSMs, and collaborate cross-functionally to improve product and processes.