Top Customer Success & Experience Jobs in Orlando, FL

The role focuses on driving revenue transformation for Financial Services by partnering with senior leaders, designing strategies, and ensuring adoption of Gong's AI Operating System for measurable outcomes.

Manage a portfolio of advertising clients for Quora, provide strategic guidance to scale revenue, troubleshoot campaign delivery, optimize performance campaigns, conduct business reviews and check-ins, translate analytics into actionable insights, and share best practices internally and externally.

Own the support inbox for self-published authors, guide onboarding to first wins, maintain help docs and tutorials, handle billing/account questions, identify recurring friction and deliver prioritized product feedback, and build lightweight support processes to scale quality.

Own the support queue, diagnose and reproduce customer issues, drive to root causes, submit bug-fix PRs, and act as the technical voice of customers to engineering to ensure product success.

Manage a portfolio of publisher partners in the education vertical using CloudControlMedia's CCMP. Analyze performance data, recommend optimization plans, coach partners on self-service, coordinate cross-functionally, build executive relationships, and drive revenue growth. Travel ~10%.

Manage a book of laundromat accounts, drive product adoption and revenue through upsells and feature implementation, conduct lifecycle check-ins, support onboarding handoffs, funnel client feedback to product, and collaborate cross-functionally to ensure customers transact via the Cents POS platform.

Manage and grow a portfolio of publisher partners within the companys real-time performance acquisition platform. Analyze performance data, recommend optimizations, build executive relationships, coordinate cross-functional teams, coach partners on self-service, and drive strategic initiatives to increase clicks, calls, and leads. Occasional travel (~10%) and potential team leadership responsibilities.

Lead post-sales experience for enterprise customers: onboarding, renewals, upsells, and strategic account management. Act as trusted advisor, drive product adoption and value realization, coordinate cross-functional teams, resolve account issues, and use data to inform customer strategy and growth.

Serve as the primary technical contact for partner integrations: review partner docs (including MISMO), map data, advise product managers, coordinate testing-to-launch certification, troubleshoot integrations, and support the implementations team to ensure smooth partner and customer integrations.

Manage full lifecycle relationships with large customers to drive retention and expansion. Develop success plans, lead cross-functional projects, act as primary customer contact, surface opportunities with Sales and Implementation, and help create client success stories and references.