Top Customer Success & Experience Jobs in Orlando, FL

The Lead, Account Support is responsible for managing a team focused on achieving key performance indicators, customer satisfaction, and facilitating cross-functional collaboration to resolve issues and improve processes.

The role requires a senior insurance billing expert to lead pre-sales efforts, partner with sales teams, conduct discovery discussions, and demonstrate solutions to modernize billing for insurers.

Lead a portfolio of pharmaceutical accounts, oversee 2-4 Client Success Managers, drive retention, expansion, and ROI. Develop account growth plans, manage MLR/content approvals, run QBRs, collaborate cross-functionally, mentor team, and escalate/rescue risks to protect revenue and client satisfaction.

Manage a portfolio of client brands on Amazon, leading e-commerce strategy, digital shelf and merchandising, advertising execution, onboarding, reporting/insights, project coordination, and troubleshooting to drive growth and ensure operational excellence.

The Senior CRM Manager will generate hypotheses, create business specifications, launch experiments, analyze results, and improve CRM processes to enhance customer retention and loyalty.

The Sales Enablement & Content Specialist will empower sales teams by creating content, training, and processes. They will enhance sales effectiveness through documented methodologies, program design, and ongoing analysis of enablement performance.

Manage end-to-end onboarding and deployments of Keeper's SaaS security products, configure solutions to customer needs, provide technical support and troubleshooting, document configurations, run multiple implementation projects concurrently, communicate status to stakeholders, gather customer feedback, and collaborate with product and engineering teams to improve the product experience.

The QA Intern will support the Product team by testing mobile app features, performing regression testing, validating content, and suggesting UX improvements while maintaining structured documentation.

Manage and enable payroll integrations for clients across 400+ payroll providers, troubleshoot data and system issues, validate payroll data and contributions, guide clients through data transmission, draft procedures, ensure regulatory compliance (SEC, DOL, IRS), and drive process improvements across cross-functional teams.

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.