Top Operations & Support Jobs

Own end-to-end delivery for assigned contact center campaigns: staffing, WFM alignment, training oversight, QA, data-driven deployment, client communication, and platform partnership to meet SLAs and client KPIs.

Install, maintain, secure, and tune servers; perform patching, backups, volume/partition management, and hardware/OS maintenance. Work with Systems Management lead on capacity planning and disaster recovery. Support IIS and business services, SAN storage, VMware virtualization, ASA firewall, Active Directory and Group Policy administration.

Provide L2 Unix administration for global server infrastructure: monitor systems, manage filesystems and users, perform OS builds, troubleshoot hardware and OS alerts, support VMware/ESX environments, participate in change control and CAB, assist business continuity testing, and mentor junior staff while meeting SLAs.

Provide timely technical support via phone and email, manage cases in Zendesk, troubleshoot Linux, Windows, and mobile environments, configure client equipment, perform root cause analysis, document and escalate persistent issues, assist colleagues, and contribute to continuous improvement. Position includes weekend shifts.

Own recurring sales reporting, maintain Salesforce data integrity, produce executive and board-level pipeline and bookings metrics, deliver ad hoc analyses, support Salesforce enhancements, and drive process improvements to scale reporting and reduce manual work.

Administer, maintain, and monitor LAN/WAN network systems and data circuits for the bank. Install, upgrade, and configure servers, routers, switches, firewalls, wireless APs and SDWAN. Troubleshoot network performance using analysis tools, manage Active Directory user permissions, ensure software license compliance, perform light scripting for automation, document changes, and coordinate repairs with vendors and IT team.

Manage customer orders from receipt through shipment, coordinating across Sales, Manufacturing, Procurement, and Shipping. Review and process orders in ERP/CRM, communicate order status with OEM customers, support demand planning and forecasting, generate operational reports, assist accounts receivable follow-up, and drive process improvements and system administration to ensure accurate order fulfillment and customer satisfaction.

Lead and scale simulation operations team to create, tag, execute, and QA simulation scenarios and test suites. Build evaluation metrics, synthesize results into actionable reports, and integrate AI/LLM tools and automation to accelerate scenario generation, bug triage, and reporting for autonomy stakeholders.

Provide high-impact executive support to a C-level leader at a fast-growing startup: manage complex calendars, travel, board and investor logistics, prioritize communications, track action items, support events/offsites, maintain confidentiality, mentor administrative team, and drive operational improvements.

Tier 2 Application Systems Administrator providing advanced Help Desk support: administer user accounts and access (AIMS/PAS), manage MFA soft/hard tokens, triage incidents, coordinate service restoration, monitor SLAs and reporting, troubleshoot applications and system issues, document ticketing activities, and support English/Spanish operations.