Top Operations & Support Jobs

Evaluate luxury brand customer experiences through discreet in-store visits, online interactions, purchases, or returns. Observe service quality, ambiance, and sales associate performance, then submit honest feedback through CXG’s platform. Evaluators choose flexible assignments, complete required certification, and may receive mission fees or reimbursement for approved purchases.

Provides technical customer support by troubleshooting GitHub repositories, CI/CD pipelines, integrations, logs, code, and configurations. Owns support tickets through resolution, assists with onboarding and implementation, identifies recurring issues, creates documentation and internal tooling, and partners with Engineering, Product, Customer Success, and Sales to improve customer outcomes and product reliability.

Prepares and cooks weekday meals for farm staff, creates monthly meal plans within budget, and manages food and kitchen supply inventory. Maintains cleanliness and laundry in farm interior spaces, performs data entry, and assists with barn and supply-room organization. The role requires effective communication, mentoring, multitasking, physical stamina, grocery pickup, and occasional support with general farm tasks. A valid driver’s license, reliable transportation, and food safety certification eligibility are required.

The Operations Experience Manager leads store operations, ensuring customer satisfaction, managing staff performance, maintaining safety standards, and executing operational protocols. They coordinate fulfillment processes, oversee training and compliance, and direct daily store activities, including opening and closing procedures.

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.

Owns the company’s end-to-end corporate IT function as the sole IT resource. Responsibilities include employee support, onboarding and offboarding, endpoint and hardware lifecycle management, Google Workspace or Microsoft 365 administration, networking, VPN, DNS, internet uptime, SaaS licensing, IAM, cloud access, documentation, vendor and MSP management, office technology, and vendor-coordinated build-outs. The role requires hands-on technical support, proactive process improvements, and strong stakeholder and vendor communication.

Leads YMCA membership operations, service delivery, sales support, onboarding, retention, and front desk functions. Manages and develops staff, monitors membership performance and budgets, analyzes trends, resolves member concerns, maintains accurate records, and partners with internal teams and community stakeholders to improve engagement, satisfaction, and organizational outcomes.

Provides Level 1 technical support to managed-service clients through phone, email, and ticketing systems. Troubleshoots Windows, Microsoft 365, hardware, printers, software, networking, and connectivity issues; deploys devices and user accounts; documents client information and support activity; resolves issues promptly and escalates complex problems. The role emphasizes customer service, communication, prioritization, and professional development toward advanced technical support.

Serve as the first point of contact for customer questions, reviewing AI-generated responses, triaging urgent payroll issues, and managing queue resolution. Create help content, identify recurring product problems, and partner with product and engineering on fixes. Over time, own AI support agents and knowledge systems while using AI coding tools to ship small product improvements. This is an in-person, high-ownership role based in New York City.

Provides remote technical support for VoIP services across BroadWorks, Webex Calling, and related telephony systems. Troubleshoots multi-layer connectivity and platform issues, documents tickets, follows up with customers, identifies recurring trends, and collaborates with Tier 3 engineers and vendors on escalations. The role offers an entry point into VoIP engineering, networking, and technical operations.