Top Operations & Support Jobs

Administer identity, endpoint, cloud, collaboration, and productivity systems for a global engineering team. Manage Okta, Microsoft 365, Azure AD, Intune, Kandji, Google Workspace, Atlassian tools, Slack, VPN, DNS, AWS, and GCP. Automate IT operations using Okta Workflows, PowerShell, Python, and Bash. Handle user lifecycle, hardware procurement, inventory, service desk SLAs, access audits, vendor coordination, and IT deployments while supporting Windows and macOS environments.

Own and scale Valkai’s business operating systems across business operations, commercial strategy, revenue operations, recruiting, planning, and corporate functions. Build reusable playbooks, GTM data and tooling, forecasting processes, AI-native internal automations, hiring systems, company scorecards, and board materials. Partner closely with founders and the AI Strategy team to solve cross-functional problems and improve how the company operates as it grows.

Own the customer support queue for an accounting SaaS platform, diagnosing issues through data, logs, queries, and ERP integrations. Resolve problems end to end, including shipping well-understood fixes with AI coding tools. Manage incidents, communicate with customers, identify product trends, build monitoring and support automation, improve knowledge systems, and coordinate with Product, Engineering, AM, and CSM teams. The role requires strong accounting knowledge, technical curiosity, clear communication, and sound prioritization under pressure.

Leads multi-site, 24/7 operations for an AI supercompute cluster, owning node, rack, and cluster uptime, customer SLAs, incident response, vendor execution, and reliability improvements. Directs a 250+ person organization of site managers, supervisors, technicians, and SRE personnel. Partners with facilities, networking, tenants, and vendors to remediate failures, reduce repair times, standardize procedures, and scale operations across data center locations.

Leads revenue operations across sales, account management, and marketing. Manages a three-person team, owns forecasting, pipeline management, capacity planning, commissions, contract processes, GTM systems, reporting, AI adoption, and process automation. Partners cross-functionally with Sales, Marketing, Product, Engineering, and Data to improve revenue performance, data quality, funnel operations, and efficiency.

Manage the customer experience team’s systems, permissions, workflows, knowledge base, AI agents, automations, and data quality. Test and monitor system changes, AI responses, and integrations; document updates; track process improvement initiatives; coordinate requests across departments; manage vendor support tickets; and prepare performance reports. The role requires hands-on business-tool administration, strong spreadsheet and reporting skills, organized communication, and familiarity with AI tools and no-code automation.

Supervises Mountain Operations administrative and Dispatch functions, coordinating staffing, workflows, communications systems, financial tracking, safety documentation, compliance records, projects, and GIS or mapping information. The role leads Dispatch staff, maintains operational records and equipment inventories, tracks budgets and action items, supports capital initiatives, and coordinates information across departments. It also provides coaching, reporting, troubleshooting, documentation, and process improvement in a fast-paced ski resort environment.

Lead Attentive’s global B2B SaaS Support organization across the US, UK, and Australia. Own the management team, operating model, budget, capacity planning, quality standards, SLOs, partner operations, premium support offering, Support Engineering discipline, and senior escalations. Drive scalable use of AI, automation, offshore capacity, and cross-functional collaboration with Product, Engineering, Customer Success, Services, Sales, and Enablement.

Provides frontline technical support for medical ultrasound devices through inbound calls and emails. Troubleshoots field failures, creates service cases, problem reports, and RMAs, follows up on device returns, and documents complaints under quality standards. Conducts pre- and post-sale technical calls, gathers voice-of-customer insights, updates procedures, and collaborates with accounting, regulatory, logistics, supplier quality, and engineering teams.

Owns the go-to-market technology stack and drives adoption across Sales, Marketing, Customer Success, Channel, and Professional Services. Responsibilities include Salesforce and GTM platform administration, workflow integration, AI-driven automation, revenue operations enablement, systems governance, process optimization, and cross-functional technical leadership. The role improves pipeline velocity, forecasting, retention, expansion, operational efficiency, and user productivity through scalable systems and enablement.